IT Service Team Leader

2 months ago


Crawley, United Kingdom CV-Library Full time

JUST IN

IT Service Desk Team Leader Wanted

Our client seeks an IT Service Desk Team Leader to join their team on a permanent basis. The IT Service Desk Team Leader will be based from the Crawley office with travel to other office locations as and when required. The IT Service Desk Team Leader will be responsible for leading a team of engineers internally as well as managing a 3rd party vendor which provides 1st & 2nd line support. The IT Service Desk Team Leader must have previous leadership experience, a good IT background, especially with Microsoft Office 365 and excellent verbal and written communication skills.

Key Responsibilities for the IT Service Desk Team Leader:

Handle escalations as appropriate
Monitor IT Support team performance and feedback to the IT Service Manager
Backfill essential IT Support Coordinator responsibilities in their absence
Ensure processes are followed in an accurate and timely manner
Run daily stand-ups with the in-house team to prioritise activities and progress IT Support issues
Create and maintain documentation on support processes including personnel changes, support and user requests
Provide holistic oversight over the IT support vendor and the internal IT support team to ensure high-quality IT Support services are delivered
Coordinate internal IT teams, the IT Support vendor and other 3rd party support vendorsSkills Required for the IT Service Desk Team Leader:

Proven experience leading an IT Support function consisting of in-house staff and third-party vendors
Excellent communication skills, both verbal and written
A personable and approachable nature
Strong knowledge of Windows 10/11 and Microsoft Office
Exchange online, Active Directory, Service Now
Excellent organizational skills
Willing to travel to other offices when requiredIf this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions



  • Crawley, United Kingdom Clearwater People Solutions Full time

    JUST IN!IT Service Desk Team Leader Wanted!Our client seeks an IT Service Desk Team Leader to join their team on a permanent basis. The IT Service Desk Team Leader will be based from the Crawley office with travel to other office locations as and when required. The IT Service Desk Team Leader will be responsible for leading a team of engineers internally as...

  • IT Service Team Leader

    2 months ago


    Crawley, United Kingdom DGH Recruitment Full time

    IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis. Working closely with the outsourced IT Support desk to provide first and second line user IT support Supervision of the IT...

  • IT Service Team Leader

    2 months ago


    Crawley, United Kingdom DGH Recruitment Full time

    IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.Working closely with the outsourced IT Support desk to provide first and second line user IT supportSupervision of the IT...

  • IT Service Team Leader

    2 months ago


    Crawley, United Kingdom DGH Recruitment Full time

    IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.Working closely with the outsourced IT Support desk to provide first and second line user IT supportSupervision of the IT...

  • IT Service Team Leader

    2 months ago


    Crawley, United Kingdom DGH Recruitment Full time

    IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.Working closely with the outsourced IT Support desk to provide first and second line user IT supportSupervision of the IT...


  • Crawley, West Sussex, United Kingdom Better Days Recruitment Ltd Full time

    A fantastic opportunity to join a professional services business as an IT Service Team Leader.The role involves supervising the IT Support team and ensuring a high standard of service is maintained. You will have technical IT Support experience and be responsible for monitoring service level agreements.You will enjoy mentoring, coaching, and on occasions...

  • IT Service Team Leader

    5 months ago


    Crawley, United Kingdom Better Days Recruitment Full time

    A fantastic permanent opportunity to join an established professional services business located in West Sussed as an IT Service Team Leader. The current IT Support for the business is provided by a mix of an external Vendor for 1st line Service Desk and in-house team providing 1st and 2nd Line IT Deskside support. Providing all aspects of IT support from...


  • Crawley, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

    IT Service Desk Team Leader RoleClearwater People Solutions Ltd is seeking an experienced IT Service Desk Team Leader to join their team. The successful candidate will be responsible for leading a team of engineers and managing a 3rd party vendor providing 1st & 2nd line support.Key Responsibilities: Monitor IT Support team performance and provide feedback...


  • Crawley, West Sussex, United Kingdom DGH Recruitment Ltd. Full time

    Job Title: IT Service Team Leader - Configuration and Service ExpertJob Summary:We are seeking an experienced IT Service Team Leader to join our team at DGH Recruitment Ltd. as a Configuration and Service Expert. The successful candidate will be responsible for leading the IT Support team, providing first and second-line user IT support, and ensuring the...

  • Team Leader

    5 months ago


    Crawley, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Gatwick Airport - Contract Type: Permanent - Working hours: 39 hours per week, working any 5 out of 7 days - Please Note - Team Leaders working hours any 5 out of 7 days working between the hours of 4.00am and 12.00am - As a Team Leader in our Gatwick Airport stores, you’ll lead and inspire your team to provide exceptional customer...

  • Team Leader

    6 months ago


    Crawley, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Gatwick Airport - Contract Type: Permanent - Working hours: 39 hours per week, working any 5 out of 7 days - Please Note - Team Leaders working hours any 5 out of 7 days working between the hours of 4.00am and 12.00am - As a Team Leader in our Gatwick Airport stores, you’ll lead and inspire your team to provide exceptional customer...


  • Crawley, West Sussex, United Kingdom Clearwater People Solutions Full time

    IT Service Desk Team Leader Job DescriptionClearwater People Solutions is seeking an experienced IT Service Desk Team Leader to join their team. The successful candidate will be responsible for leading a team of engineers and managing a 3rd party vendor providing 1st & 2nd line support. Key responsibilities include handling escalations, monitoring team...


  • Crawley, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

    Dispatch Team Leader An opportunity has come up to undertake the role of Substantive Dispatch Team Leader at our West Emergency Operations Centre. As a Dispatch Team Leader you will directly supervise, lead and motivate a team of Resource Dispatchers in a fast paced role in an ever changing environment. It requires quick and logical thinking as you will be...

  • Team Leader

    6 months ago


    Crawley, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Crawley**: Location Crawley Business Area: Cineworld Cinemas Job type: Full Time Contract **Salary**: £26,235 plus Location Allowance Contact name: Paul Dorrell Job ref: 073396 Published: about 4 hours ago **Team Leader - Cineworld Crawley** Cineworld Crawley is the busiest location in Cineworld's portfolio, located at Crawley...

  • Team Leader

    5 months ago


    Crawley, United Kingdom Mitie Full time

    **Job Ref 43653** **Job description - Team Leader (TL)** Pay Rate £18ph Mon - Fri - 50hrs p/w **Contract: Thales** **Job Title: Team Leader (TL)** **Reporting to (position): Operations Manager / National Security Coordinator** **Our values and behaviours** Our vision and values are built on the simple premise of ‘The exceptional, every day'- our...


  • Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time

    Station Team LeaderA key role within our team, the Station Team Leader will lead by example and inspire their team to deliver outstanding customer service.Key Responsibilities:Lead and motivate the team to achieve exceptional customer serviceManage customer interactions in challenging environmentsDevelop and implement effective team management...


  • Crawley, West Sussex, United Kingdom DGH Recruitment Full time £40,000

    IT Service Team Leader OpportunityWe are seeking an experienced IT Service Team Leader to join our team at DGH Recruitment. As a key member of our IT department, you will be responsible for leading our IT Service Team and ensuring the delivery of exceptional service to our clients.Key Responsibilities:Lead the IT Service Team and ensure the delivery of...


  • Crawley, West Sussex, United Kingdom DGH Recruitment Full time

    **Role Summary**We are seeking a highly skilled IT Service Team Leader to join our team at DGH Recruitment. As a key member of our IT department, you will be responsible for leading our IT Support team and working closely with our outsourced IT Support desk to provide exceptional user IT support.Main Responsibilities:Supervise and coordinate the IT Support...

  • Team Leader

    5 months ago


    Crawley, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £27,766.83 (Exclusive of an £1031.94 per annum store specific location allowance)** **B&Q Crawley** We believe anyone can improve their home to make life better. Every day, we give our...

  • Station Team Leader

    4 weeks ago


    Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time

    About the RoleWe are seeking an experienced Team Leader or Supervisor to join our team at Govia Thameslink Railway. As a Station Team Leader, you will be responsible for leading a team of up to 15 staff members and providing them with the support and development they need to perform their roles effectively.Key ResponsibilitiesLead a team of up to 15 staff...