IT Service Team Leader

2 months ago


Crawley, United Kingdom DGH Recruitment Full time

IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum


An exciting new opportunity has become available for an IT Service Team Leader to come on board working for a leading law firm in Crawley on permanent basis.


  • Working closely with the outsourced IT Support desk to provide first and second line user IT support
  • Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided
  • Stay in regular contact with users across the firm
  • Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence
  • Where appropriate, and with guidance from the IT Service Manager, address minor
  • performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required
  • Run a daily stand-up with the IT Support team to align internal resourcing with business priorities
  • Attend a daily stand-up with the outsourced IT Support desk
  • Provide guidance and advice to the internal IT Support team where required
  • Regularly review tickets and performance dashboards to ensure support levels are maintained to satisfactory levels
  • Ensure calls to the internal IT Support team are answered promptly
  • Coordinate the deployment of end user equipment such as laptops, including any Intune configuration required
  • A strong knowledge of Windows 10/11 and Microsoft Office– in particular Word and Outlook
  • Exchange Online, Active Directory
  • A knowledge of ITIL and Cyber Security would be beneficial


IT Service Team Leader - Permanent - Crawley / Hybrid - £40,000 per annum


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