IT Service Team Leader
3 weeks ago
**Role Summary**
We are seeking a highly skilled IT Service Team Leader to join our team at DGH Recruitment. As a key member of our IT department, you will be responsible for leading our IT Support team and working closely with our outsourced IT Support desk to provide exceptional user IT support.
Main Responsibilities:
- Supervise and coordinate the IT Support team to ensure the highest level of service delivery.
- Stay in regular contact with users across the firm to address their IT needs.
- Collaborate with the outsourced IT Support desk to allocate resources and ensure seamless support.
- Provide guidance and advice to the IT Support team as needed.
- Regularly review tickets and performance dashboards to maintain satisfactory support levels.
- Ensure calls to the internal IT Support team are answered promptly.
Requirements:
- Strong knowledge of Windows 10/11 and Microsoft Office.
- Experience with ITIL and Cyber Security principles.
- Excellent communication and leadership skills.
About Us:
DGH Recruitment is a leading recruitment agency specializing in IT and technology placements. We are committed to providing exceptional service to our clients and candidates.
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