Customer Care Representative

2 days ago

Camberley, United Kingdom CV-Library Full time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC) where you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Core hours are 8am-4pm & 10am-6pm (rotating), it's a office-based role (in Camberley). This is a 7-day contract so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirement. Working extended hours are eligible for overtime/enhanced pay.

Your Role:

Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks
Forward all logged Service/Application calls to the respective Technical/Applications support teams
Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business
Create spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Your Expertise:

Experience dealing with customers over the phone and face to face
Skills in handling several tasks at the same time against tight deadlines
Experience working to deadlines in a pressurised environment and working in a team
SAP and Siebel experience (advantageous).

Our Benefits:

26 days' holiday with the option to buy or sell an additional 5
Up to 10% employer pension contribution
Share and bonus scheme
Access to our flexible benefits from private medical insurance to dental cover
Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

# CVL

  • Customer Care Representative

    1 week ago

    Camberley, United Kingdom Siemens Healthineers Full time

    **Do you want to contribute to the future of healthcare? Siemens Healthineers are looking for an experienced call centre operative/administrator to join our Customer Care Team as a Customer Care Representative.** Based at our headquarters in Camberley, Surrey, we are a team who thrive under pressure and work tirelessly to provide excellence within customer...

  • Customer Care Representative

    3 months ago

    Camberley, United Kingdom CV-Library Full time

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your...

  • Customer Service Representative

    3 days ago

    Camberley, United Kingdom Office Angels Full time

    Office Angels are currently recruiting for a Customer Service Representative in Camberley. **Role**:Customer Service Representative **Location**:Camberley (Office based) **Salary**:£23,500pa **Duties include but are not limited to**: - Developing and maintaining a high level of service to the internal and external Customers - Developing knowledge of...

  • Customer Service Representative

    3 days ago

    Camberley, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative, Perm, Camberley, £23,500 Plus 5% Bonus, Plus excellent benefits. **Your new company** You will be joining an organisation who led their market sector and are an outstanding employer. **Your new role** **What you'll need to succeed** An organised approach with excellent time management skills To have worked as part of a...

  • Customer Service Representative

    7 months ago

    Camberley, United Kingdom Alcon Full time

    Customer Service Representative (Surgical) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond...

  • Customer Service Representative

    2 weeks ago

    Camberley, Surrey, United Kingdom Personnel Selection Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Candidate to join our team at Personnel Selection as a Customer Service Administrator. This role is based in Camberley and involves working as part of a busy trade counter team. Main Responsibilities include:• Processing customer orders via email, phone, or face-to-face interactions.•...

  • Customer Service Representative

    2 weeks ago

    Camberley, Surrey, United Kingdom NEXT Full time

    Job Description OverviewAs a Customer Service Representative at NEXT, your key responsibilities include delivering exceptional customer service and supporting stock operations.Apart from contributing to a successful sales environment, you will have opportunities for growth and development, including flexible working options and personalized training...

  • Customer Experience Representative

    2 weeks ago

    Camberley, Surrey, United Kingdom NEXT Full time

    We are looking for a Customer Experience Representative to join our team at NEXT. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and supporting sales operations.About the JobThis is an exciting opportunity to work in a fast-paced retail environment where you will have the chance to develop your...

  • Care Uk | Customer Sales Manager | Godalming

    4 weeks ago

    Camberley, United Kingdom Care Uk Full time

    We have an exciting new role for a Customer Relations Manager based at Jubilee House Care home in Godalming.As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Jubilee House through community relationships, events, and PR, ensuring a high level of customer service for each...

  • Customer Service Representative

    3 weeks ago

    Camberley, United Kingdom Mulberry Recruitment Full time

    My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service...

  • Customer Service Representative

    4 weeks ago

    Camberley, United Kingdom Mulberry Recruitment Full time

    My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service...

  • Customer Service Representative

    4 weeks ago

    Camberley, United Kingdom CV-Library Full time

    My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service...

  • Customer Liaison Representative

    7 months ago

    Camberley, United Kingdom Mitie Full time

    **Job Title**: Customer Liaison Representative (Front of House) **Reports to**: Front of House Supervisor **Location**:BAE Systems, Frimley - __________________________________ - ____________________________________ **Purpose**: We are looking for passionate people to join our Corporate Front of House team. If you are passionate about delivering...

  • Care Assistant

    6 days ago

    Camberley, United Kingdom Bupa Care Homes Full time

    **Care Assistant** - COL0165 **Care Assistant** **Bupa Collingwood Grange Care Home, Portsmouth Rd, Camberley GU15 1LD** **CQC Rating - GOOD** **Our hours are flexible, so we make shifts work around your life and your commitments.** **£10.35 - £11.35 per hour** **We also offer a refer a Friend Bonus Scheme** **Special care takes special people** -...

  • Care Assistant

    2 days ago

    Camberley, United Kingdom Bupa Care Homes Full time

    **Care Assistant** - COL015N **Care Assistant** **Bupa Collingwood Grange Care Home, Portsmouth Rd, Camberley GU15 1LD** **CQC Rating - GOOD** **Our hours are flexible, so we make shifts work around your life and your commitments.** **£10.35 - £11.35 per hour** **We also offer a refer a Friend Bonus Scheme** **Special care takes special people** -...

  • Customer Service Representative

    7 months ago

    Camberley, United Kingdom The Animal People Recruitment Company Full time

    Are you ready to unleash your passion for pets and deliver pawsitively amazing customer service? We are on the hunt for a Customer Service Representative to join our award-winning pet food business based in Surrey. Join our small and friendly team of animal enthusiasts, where wagging tails and purrs of satisfaction are part of our daily routine! What's in...

  • Sales and Customer Service Representative

    4 weeks ago

    Camberley, Surrey, United Kingdom Grafton Group Full time

    We are looking for a talented Sales and Customer Service Representative to join our team at Grafton Group. This is an exciting opportunity to work in a dynamic retail environment, providing exceptional customer service, processing transactions efficiently, and working collaboratively with colleagues to achieve sales targets.The estimated salary for this role...

  • Customer Service Representative

    7 months ago

    Camberley, United Kingdom Alcon Full time

    Customer Service Representative (12-month Internship) At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above...

  • Customer Service Representative

    1 month ago

    Camberley, Surrey, United Kingdom Siemens Mobility Full time

    About the RolePioneering breakthroughs in healthcare is a thrilling opportunity to work with one of the world's leading companies. Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We offer an 18-month apprenticeship program to gain valuable experience, combining paid on-the-job learning with a formal...

  • Senior Care Assistant

    6 days ago

    Camberley, United Kingdom Bupa Care Homes Full time

    **Senior Care Assistant** - COL0166 **Senior Care Assistant** **Collingwood Grange **Care Home, Portsmouth Rd, Camberley GU15 1LD** **CQC Rating - GOOD** **Our hours are flexible, so we make shifts work around your life and your commitments.** **£10.50 - £12.13 per hour** **We also offer a refer a friend Bonus Scheme** **Special care takes special...