Customer Service Representative

5 months ago

Camberley, United Kingdom Alcon Full time

Customer Service Representative (12-month Internship)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

Job Profile:
We have three internship opportunities in Customer Operations teams including:

- Project management
- Surgical Client operations
- End-to-end customer services

The Alcon team is looking for a talented and motivated interns to join us onsite for 12 months at our Head Office in Camberley, Surrey.

Alcon interns will have the opportunity to not only gain industry experience and network with other Alcon professionals. They will also have the chance to make a real-world impact by working on meaningful projects that will help patients and customers see brilliantly. Alcon also offers interns personal and professional development, high visibility and coaching and mentoring opportunities.

Key Responsibilities:
Supporting the Customer Operations teams within Alcon including, but not limited to:

- managing customer relationships
- reporting and analysis on Customer Operation activity
- good quality data capture on CMS (SAP, Salesforce)
- good stakeholder management
- working as part of a team to realize our ambition, which is to make every customer touchpoint brilliant

We are interested in students from the following academic backgrounds: business, engineering, marketing, commercial, project management, hospitality (client service).

Minimum Qualifications:

- Must be enrolled in an accredited university or college
- Must be pursuing at least a Bachelor’s level degree
- Demonstrated communication skills
- Ability to commit to a 7.5 hour working day, some flexibility can be discussed

How can you thrive at Alcon?
- Adaptability and Problem-Solving Skills:
The ability to adapt to changing situations and solve problems efficiently is crucial. You can thrive by showcasing your resourcefulness and flexibility, whether it's handling customer inquiries, resolving conflicts, or finding innovative solutions to enhance customer experiences.
- Customer-Centric Approach:
To thrive in Alcon, it's essential to have a genuine passion for customer satisfaction. Demonstrate your ability to understand and empathize with customers' needs and concerns, ensuring that their experience with our products or services is exceptional. Highlight your strong communication and interpersonal skills, as well as your ability to build and maintain positive relationships with customers, colleagues, and stakeholders.
- Continuous Learning and Growth Mindset:
Alcon values individuals who are eager to learn, grow, and contribute to their fullest potential. Show your enthusiasm for personal and professional development by highlighting any relevant training, certifications, or courses you have completed or are currently pursuing.

Alcon Careers

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