Debt Collection Agent

Hybrid Recruit are actively recruiting for an experienced Debt Collection Agent with negotiation experience within a legal background.

The Debt Collection Agent will play a pivotal role in the recovery of outstanding debts and delinquent accounts on behalf of the company’s clients. The ideal candidate will have exceptional and persuasive communication skills and the ability to maintain positive client relationships.

Responsibilities of the Debt Collection Agent:

* Contact clients with outstanding debts and delinquent accounts to initiate collections processes.

* Engage in effective negotiations with debtors to establish repayment plans or settlement offers that align with both their financial capabilities and our clients' requirements.

* Handle debtor inquiries and disputes in a diplomatic and courteous manner. Investigating and resolving disputes promptly, providing accurate and relevant information to all parties involved.

* Ensure all debt collection activities adhere to applicable laws, regulations, and ethical standards paying attention to client requirements at all times.

* Maintain accurate and up-to-date records of all collection efforts, communications, and agreements with debtors, utilising our case management system.

* Collaborate with internal teams, including legal advisors, to strategize on complex debt collection cases and ensure a cohesive approach.

* Demonstrate a high level of professionalism and empathy when dealing with debtors, understanding their circumstances while adhering to our clients' interests.

* Identify process improvements and implement best practices to enhance collections efficiency and maximize recovery rates.

Requirements of the Debt Collection Agent:

* Strong understanding of debt collection laws, regulations, and compliance guidelines.

* Proven experience as a Collections Negotiator or in a similar role, preferably within the legal or financial industry.

* Proficiency in using collections software, databases, and MS Office applications.

* Excellent negotiation skills, capable of persuading and reaching mutually beneficial agreements with debtors.

* High level of resilience and ability to handle challenging situations with composure and tact.

In return, the Debt Collection Agent will receive:

* Salary: £24,000 - £27,000 / Year - DOE

* 22 Days holiday + Bank Holiday

* Hybrid working – 1 day in the office at the Bradford office.

* Annual bonus up to 20% (5% quarterly), dependant on personal and business performance.

* Company Pension

Should you be interested in the Debt Collection Agent vacancy, please click “Apply Now” with an up to date CV