Quality Control Team Leader
2 days ago
About The Role
Reporting into the site manager, The Quality Control Team Leader Leader is in charge of running quality control of received Items in the respect of standard of Safety, Quality and efficiency
What You Will Do
Quality Control
Oversee quality decision as taking binding decision within quality check on all categories of items received or returned
Be able to quality control any item: dimension, condition, authenticity, material, color, composition
Support daily the QC team on validation of negotiations and non compliant items
Running weekly quality picking on negotiations from your team
Help the return agent within the commercial decision
Process daily returns in the fixed lead times if needed
Support customer service as processing daily escalated tickets
Be a supportive handover to the customer service
Be handy to help with the logistics if needed (packing, unboxing …)
Management
Ensure daily operations as organising & monitoring QC and authentication activities: productivity, lead time, quality standards, negotiation rate, return rate
Ensure productivity targets are reached within your team
Assure the achievement of the team’s objectives and targets (analyse and find solutions)
Ensure the respect of the processes and define new processes
Hire, train and be the referent for the team members as well as ensure the skills development of the team
Individual monthly review with your team ( one to one and team meetings)
Attend weekly and/or monthly meetings with your functional managers
Follow and lead the targeted KPI (loss, fake/sold, zendesk tickets, nego rate, returns rate, productivity) set by your management
Monthly follow up with your team and report any issue to your manager/RH
Follow up on trainings for authentication and quality
Communicate with medias if needed
Who You Are
* Be the role model of the team as management of the team
* Lead by example in terms of hours, dedication, rules and security
* Be the daily support of your team (management, IT support, material supply support)
* Ensure a flawless communication within your team members (being on the floor, aware of operational needs) & your manager (escalating issues & needs in order to take actions)
* Keep a transparent and proactive communication with your manager
* Being innovative and think out of the box to find new solutions
* Be able to prioritize in order to serve our customer
* Be proactive and innovator to help your team and department
* Embody the values of the company
What we offer
A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
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