Customer Service Assistant

1 month ago


Godalming, United Kingdom CV-Library Full time

Do you have a passion for interior design? Are you looking for your first career opportunity?

Our client based on the outskirts of Godalming are seeking a Customer Service Assistant to respond to customer enquiries with passion and empathy. The successful candidate will plan logistics methodically and will have great attention to detail as well as being a fantastic communicator. This is a great opportunity to work in a fun, dynamic environment with opportunities to learn and grow.

Key Responsibilities:

* Be the upbeat, friendly, empathetic voice on the other end of the line, responding to daily customer service calls, emails, and live chats.

* Manage customer cases in our CRM system

* Work in unison with Sales team to bring joy to the customer experience

* Think creatively to find solutions for customers with the focus on a positive outcome

* Keep customers entirely up to speed on delivery dates and quickly resolve any post-delivery queries.

* Work with delivery management software, scheduling and optimising delivery routes that are efficient and cost-effective

* Balance customer requests with delivery schedules and routes to an ideal outcome for all

* Double-check delivery addresses and customer contact information against order details, double checking all is accurate with the customer

* Collaborate with our Warehouse Manager to keep abreast of stock levels, returns, and the condition of returned items

* Assist in preparing highly accurate monthly reports on customer experience performance and logistics performance

* Support the After Sales Manager with routine tasks and jump into special projects that keep things interesting

* Take charge of returns process, from arranging collections to inspecting items and keeping returns reports up to date

* Work with production administration team to advise if returned items are good to go for resale or need a discount.

Experience and Skills Requirements:

* You can juggle multiple tasks and keep everything running smoothly, even when things get busy. Flexibility and adaptability are your superpowers.

* You’ve got a customer-focused mindset and can communicate with empathy and professionalism - even when things get tricky.

* You have experience logistics planning and know your way around relevant software, making you a pro at managing schedules, routes and stock.

* You notice the little things and make sure everything’s accurate, whether you’re handling admin tasks or checking stock records

* You take ownership of your responsibilities and follow through on commitments with integrity and reliability

* Car driver

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted


  • Customer Service

    5 months ago


    Godalming, United Kingdom Supply Store Full time

    Customer Service Godalming Supplystore is a small but well established B2B Office Supplies and Print company based in Godalming with strong local emphasis. We supply a comprehensive range of business products to companies throughout West Surrey and North East Hampshire. Our clients are loyal because we provide a friendly and reliable service with prices...


  • Godalming, Surrey, United Kingdom ENGINEERINGUK Full time

    The RoleAs an Insurance Product Specialist at ENGINEERINGUK, you will play a vital part in providing exceptional service to our customers by assisting them with insurance products and services. You will be the main point of contact for customers, responding to their queries and resolving any issues that may arise.This is an exciting opportunity to join a...


  • Godalming, United Kingdom Specsavers Full time

    **Customer Service Advisor/ Trainee Optical Assistant** **Location: Godalming, Surrey** **Hours: Full Time - 40 hours (weekend working essential)** **Salary: Up to £10.62ph** **Benefits**: - **Sales bonus after probation!**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay**: - **Enhanced...


  • Godalming, Surrey, United Kingdom Sainsbury's Full time

    Christmas Temp Role - Be Part of Our Team!Are you looking for a temporary role with a leading retailer? We have an exciting opportunity for a Christmas Temp to join our team at Sainsbury's. As a Customer Service Representative, you will be the friendly face of our store, providing excellent customer service and ensuring a smooth shopping experience for our...


  • Godalming, United Kingdom County Care Independent Living Ltd Full time

    We have an excellent opportunity to join our expanding team in Surrey. Our service users are looking for Assistant’s who are kind, compassionate and are prepared to offer everything from companionship, care and support. This can be in the comfort of our service users’ homes or out and about in the community. If you have experience, then great, but if...


  • Godalming, Surrey, United Kingdom Chartwells - Independent Full time

    The successful candidate will be responsible for providing exceptional customer service, maintaining high standards of cleanliness, and assisting with various operational tasks. This is an excellent opportunity to develop your skills and progress your career with a leading company that values its employees.


  • Godalming, Surrey, United Kingdom 2i Recruit Ltd Full time

    Customer Service Assistant Job DescriptionWe are seeking a Customer Service Assistant to join our team at 2i Recruit Ltd. The ideal candidate will have a passion for delivering exceptional customer experiences and will be proficient in managing customer inquiries, cases, and logistics.About the RoleThis is a fantastic opportunity for a customer-focused...

  • Customer Service

    4 days ago


    Godalming, United Kingdom Job Board Direct Full time

    Customer Service Improvement Officer Godalming £18 - £22 per hourContract 4 -5 months - Hybrid working 3-4 days in the officeService: Strategic Housing and DeliveryTeam: Service ImprovementReporting to: Service Improvement ManagerCustomer Service Improvement Officer - PRINCIPAL PURPOSE OF THE ROLETo support continuous improvement in the housing services by...

  • Customer Service

    4 days ago


    Godalming, United Kingdom Job Board Direct Full time

    Customer Service Improvement Officer Godalming £18 - £22 per hourContract 4 -5 months - Hybrid working 3-4 days in the officeService: Strategic Housing and DeliveryTeam: Service ImprovementReporting to: Service Improvement ManagerCustomer Service Improvement Officer - PRINCIPAL PURPOSE OF THE ROLETo support continuous improvement in the housing services by...


  • Godalming, Surrey, United Kingdom Birchgrove Full time

    OverviewBirchgrove is an innovative build-to-rent operator, exclusively for the over 65s. Our company philosophy is centered around bringing purpose to our work and making a meaningful difference in the lives of our colleagues and customers.The RoleWe are seeking a Customer Service Ambassador to join our friendly team at Birchgrove Pepperpot House,...


  • Godalming, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Advisor, NFU Mutual Surrey Agency** - **£25,000 to £35,000 starting salary depending on experience**: - **37.5 hours per week - Monday to Friday 8.30am to 5pm, an hour for lunch**: - **Permanent Contract**: - **Office based role**: - **Two offices in Surrey - Godalming and Oxted**: - **Comprehensive on-going...

  • Services Assistant

    5 months ago


    Godalming, United Kingdom Sainsbury's Full time

    **Location** - Godalming Store, Sainsbury's Supermarkets Ltd Woolsack Way, Godalming, GU7 1LQ **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 225943 **Schedule** Tue 9am - Tue 6pm Wed 11am - Wed 7pm Fri 10am - Fri 7pm Sat 8am - Sat 5pm - Total hours: 33_ Love...

  • Services Assistant

    6 months ago


    Godalming, United Kingdom Sainsbury's Full time

    **Location** - Godalming Store, Sainsbury's Supermarkets Ltd Woolsack Way, Godalming, GU7 1LQ **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £11.00 per hour **Areas of business** - Retail **Job ID** - 221254 **Schedule** Wed 2pm - Wed 10pm Thu 4pm - Thu 10pm Fri 5pm - Fri 10pm Sat 10am - Sat 3pm - Total hours: 22_ Love...


  • Godalming, Surrey, United Kingdom British Heart Foundation Full time

    Role Overview As an Assistant Store Manager at the British Heart Foundation, you will be responsible for supporting the Store Manager with the day-to-day running of the store. This includes taking full responsibility in their absence, inspiring and supporting staff and volunteers to deliver an excellent customer journey, and contributing towards the success...

  • Services Assistant

    1 month ago


    Godalming, United Kingdom Sainsbury's Full time

    Please be aware this for a Christmas Temp position and the contract would not start until Week commencing 15th December on 12 hours per week. The following week, it would be full time hours and you will need to be fully flexible with what hours you could work which would range from 6am until 11pm. With this in mind, you will need to be over the age of 18...


  • Godalming, Surrey, United Kingdom NFU Mutual Full time

    At NFU Mutual, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.About the JobWe're seeking an experienced and enthusiastic Insurance Advisor to join our Surrey Agency team. You'll be responsible for providing top-notch service to our customers,...


  • Godalming, United Kingdom CV-Library Full time

    Property Services Assistant Temporary on going Hybrid Working ( 2 days in the officer per week) Based in Lower Eashing £13.31per hour Duties and Responsibilities: To assist in the preparation, maintenance and review of a list of approved contractors for major, day to day and partnered maintenance works together with the appointment of...


  • Godalming, United Kingdom Job Board Direct Full time

    Customer Service Improvement Officer Godalming c£ 24 per hourContract 4 -5 months - Hybrid working 3-4 days in the officeService: Strategic Housing and DeliveryTeam: Service ImprovementReporting to: Service Improvement ManagerCustomer Service Improvement Officer - PRINCIPAL PURPOSE OF THE ROLETo support continuous improvement in the housing services by...


  • Godalming, United Kingdom Job Board Direct Remote Work Freelance Full time

    Customer Service Improvement Officer Godalming c£ 24 per hourContract 4 -5 months - Hybrid working 3-4 days in the officeService: Strategic Housing and DeliveryTeam: Service ImprovementReporting to: Service Improvement ManagerCustomer Service Improvement Officer - PRINCIPAL PURPOSE OF THE ROLETo support continuous improvement in the housing services by...


  • Godalming, Surrey, United Kingdom National Trust Full time

    Job Role SummaryWe are seeking a Customer Service Ambassador to join our team at the National Trust. As a key member of our visitor welcome team, you will play a vital role in delivering exceptional customer experiences and ensuring that our visitors have a memorable and enjoyable visit.About the RoleAs a Customer Service Ambassador, you will be the first...