Customer Service Support Specialist

3 weeks ago


Godalming, Surrey, United Kingdom 2i Recruit Ltd Full time
Customer Service Assistant Job Description

We are seeking a Customer Service Assistant to join our team at 2i Recruit Ltd. The ideal candidate will have a passion for delivering exceptional customer experiences and will be proficient in managing customer inquiries, cases, and logistics.

About the Role

This is a fantastic opportunity for a customer-focused individual to work in a dynamic environment where they can learn and grow. As a Customer Service Assistant, you will be responsible for responding to customer inquiries, managing customer cases, and working closely with our Sales team to ensure seamless experiences for our customers.

Key Responsibilities:
  • Be the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Manage customer cases, ensuring that all interactions are documented and up-to-date.
  • Work closely with our Sales team to ensure that customer needs are met and exceeded.
  • Think creatively to find solutions to customer problems, focusing on positive outcomes.
  • Keep customers informed about delivery dates and resolve any post-delivery queries quickly and efficiently.
  • Collaborate with our Warehouse Manager to monitor stock levels, returns, and the condition of returned items.
  • Assist in preparing accurate monthly reports on customer experience performance and logistics performance.
  • Support the After Sales Manager with routine tasks and special projects.
  • Take charge of the returns process, from arranging collections to inspecting items and maintaining accurate returns reports.
  • Work with our production administration team to determine whether returned items are suitable for resale or require a discount.
Requirements:
  • You must be able to juggle multiple tasks and maintain a smooth workflow, even in busy situations.
  • You should have a customer-focused mindset and be able to communicate with empathy and professionalism.
  • You should have experience in logistics planning and be familiar with relevant software, enabling you to manage schedules, routes, and stock effectively.
  • You should have attention to detail and ensure accuracy in your work, whether handling administrative tasks or checking stock records.
  • You should be able to take ownership of your responsibilities and follow through on commitments with integrity and reliability.
  • Car driver

Please note that if you have not been contacted within 5 working days, it is unlikely that your CV has been shortlisted for this position.



  • Godalming, Surrey, United Kingdom ENGINEERINGUK Full time

    The RoleAs an Insurance Product Specialist at ENGINEERINGUK, you will play a vital part in providing exceptional service to our customers by assisting them with insurance products and services. You will be the main point of contact for customers, responding to their queries and resolving any issues that may arise.This is an exciting opportunity to join a...

  • Retail Store Manager

    2 weeks ago


    Godalming, Surrey, United Kingdom British Heart Foundation Full time

    About UsThe British Heart Foundation is a leading UK charity in the field of heart and circulatory diseases, working to fund research and improve healthcare for millions of people.Job OverviewWe are seeking an experienced Retail Store Manager - Customer Service Specialist to join our team in Godalming, Surrey. This is a full-time role working 28 hours a week...


  • Godalming, Surrey, United Kingdom Specialist Recruit International Full time

    Job Overview:We are seeking a highly skilled Accounts Assistant to join our team at Specialist Recruit International. As a key member of the Accounts team, you will be responsible for providing administration duties and support to provide a dedicated office and client service.Key Responsibilities:Sales Ledger InvoicingGenerate WIP Reports for reviewPost...


  • Godalming, Surrey, United Kingdom Sainsbury's Full time

    Christmas Temp Role - Be Part of Our Team!Are you looking for a temporary role with a leading retailer? We have an exciting opportunity for a Christmas Temp to join our team at Sainsbury's. As a Customer Service Representative, you will be the friendly face of our store, providing excellent customer service and ensuring a smooth shopping experience for our...


  • Godalming, Surrey, United Kingdom Birchgrove Full time

    OverviewBirchgrove is an innovative build-to-rent operator, exclusively for the over 65s. Our company philosophy is centered around bringing purpose to our work and making a meaningful difference in the lives of our colleagues and customers.The RoleWe are seeking a Customer Service Ambassador to join our friendly team at Birchgrove Pepperpot House,...


  • Godalming, Surrey, United Kingdom NFU Mutual Full time

    At NFU Mutual, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.About the JobWe're seeking an experienced and enthusiastic Insurance Advisor to join our Surrey Agency team. You'll be responsible for providing top-notch service to our customers,...

  • IT Support Specialist

    2 weeks ago


    Godalming, Surrey, United Kingdom inTEC Education Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at inTEC Education. As a Senior IT Support Engineer, you will be responsible for providing technical support to our clients, ensuring the reliability and safety of our IT systems. Key Responsibilities:Providing technical support to clients across various sectorsMaintaining...


  • Godalming, Surrey, United Kingdom National Trust Full time

    Job Role SummaryWe are seeking a Customer Service Ambassador to join our team at the National Trust. As a key member of our visitor welcome team, you will play a vital role in delivering exceptional customer experiences and ensuring that our visitors have a memorable and enjoyable visit.About the RoleAs a Customer Service Ambassador, you will be the first...


  • Godalming, Surrey, United Kingdom Specialist Recruit International Full time

    About the Role:This is an exciting opportunity to join our team as an Accounts Assistant. The ideal candidate will have experience in sales ledger invoicing, generating WIP reports, posting sales ledger receipts, and other related tasks. You will work closely with our finance team to ensure accurate and timely processing of financial transactions. A key...


  • Godalming, Surrey, United Kingdom Essential Employment Full time

    About the Role:We are seeking a highly organized and efficient Real Estate Support Specialist to provide administration support in our Lower Eashing office.The successful candidate will have excellent communication skills and be able to work effectively with contractors, customers, and colleagues.The job involves managing planned property maintenance,...


  • Godalming, Surrey, United Kingdom Chartwells - Independent Full time

    The successful candidate will be responsible for providing exceptional customer service, maintaining high standards of cleanliness, and assisting with various operational tasks. This is an excellent opportunity to develop your skills and progress your career with a leading company that values its employees.


  • Godalming, Surrey, United Kingdom Young's Full time

    Exciting Opportunity at a 16th-century Pub in SurreyWe are seeking a skilled and friendly Customer Service Professional to join our team at the White Horse, a charming pub located in the heart of Hascombe, Surrey Hills.Around here, we serve walking groups, locals, families, and travelers who come to admire the stunning surroundings. Our menu features fresh,...


  • Godalming, Surrey, United Kingdom CV-Library Full time

    **Job Description**We are looking for an Administrative Support Specialist to join our team in Godalming. As a key member of our office team, you will provide administrative support to our Pension Administrator and Consultant, ensuring the smooth operation of the office and delivering exceptional client service.About the JobYou will be responsible for...


  • Godalming, Surrey, United Kingdom Optima Recruitment Full time

    Job OverviewIn our esteemed organization, Optima Recruitment Limited, we are seeking a highly skilled Administrative Support Specialist to join our dynamic team. This pivotal role will involve providing expert administrative support to the sales team, ensuring seamless execution of tasks and projects.The successful candidate will be responsible for managing...


  • Godalming, Surrey, United Kingdom Chartwells - Independent Full time

    We're seeking a skilled Porter to contribute to the smooth operation of Chartwells, a leading provider of food and hospitality services. As a Porter, you will play a vital role in maintaining high standards of customer care and cleanliness.Key responsibilities will include:Assisting in keeping public areas clean and tidySupporting housekeeping, restaurant,...


  • Godalming, Surrey, United Kingdom Brave Human Capital Group Full time

    About the RoleWe are seeking a highly skilled Executive Assistant to support our Managing Partners in delivering business-critical activities, projects, and compliance, training, and competence audits.The successful candidate will play a critical role in enabling our Managing Partners to achieve new business and customer retention targets in a compliant and...


  • Godalming, Surrey, United Kingdom Randstad Staffing Full time

    Job DescriptionWe are seeking an experienced Education Support Specialist to join our team at Randstad Staffing.The ideal candidate will have a strong background in supporting learners with complex needs, including SEMH, and possess excellent communication skills.You will work closely with our dedicated and close-knit team to provide a supportive school...


  • Godalming, Surrey, United Kingdom SPECIALIST RECRUIT LIMITED Full time

    Job OverviewWe are seeking a highly skilled Financial Services Administrator to join our team in Godalming. As a member of our pension administration team, you will be responsible for providing administrative duties on all aspects of the members' pension scheme.Key ResponsibilitiesLiaising with the new business department and technical teams to ensure...


  • Godalming, Surrey, United Kingdom British Heart Foundation Full time

    Role Overview As an Assistant Store Manager at the British Heart Foundation, you will be responsible for supporting the Store Manager with the day-to-day running of the store. This includes taking full responsibility in their absence, inspiring and supporting staff and volunteers to deliver an excellent customer journey, and contributing towards the success...


  • Godalming, Surrey, United Kingdom Chartwells - Independent Full time

    We are currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a full-time basis, contracted to 40 hours per week.As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its...