Customer Service Support Specialist
3 weeks ago
We are seeking a Customer Service Assistant to join our team at 2i Recruit Ltd. The ideal candidate will have a passion for delivering exceptional customer experiences and will be proficient in managing customer inquiries, cases, and logistics.
About the RoleThis is a fantastic opportunity for a customer-focused individual to work in a dynamic environment where they can learn and grow. As a Customer Service Assistant, you will be responsible for responding to customer inquiries, managing customer cases, and working closely with our Sales team to ensure seamless experiences for our customers.
Key Responsibilities:- Be the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Manage customer cases, ensuring that all interactions are documented and up-to-date.
- Work closely with our Sales team to ensure that customer needs are met and exceeded.
- Think creatively to find solutions to customer problems, focusing on positive outcomes.
- Keep customers informed about delivery dates and resolve any post-delivery queries quickly and efficiently.
- Collaborate with our Warehouse Manager to monitor stock levels, returns, and the condition of returned items.
- Assist in preparing accurate monthly reports on customer experience performance and logistics performance.
- Support the After Sales Manager with routine tasks and special projects.
- Take charge of the returns process, from arranging collections to inspecting items and maintaining accurate returns reports.
- Work with our production administration team to determine whether returned items are suitable for resale or require a discount.
- You must be able to juggle multiple tasks and maintain a smooth workflow, even in busy situations.
- You should have a customer-focused mindset and be able to communicate with empathy and professionalism.
- You should have experience in logistics planning and be familiar with relevant software, enabling you to manage schedules, routes, and stock effectively.
- You should have attention to detail and ensure accuracy in your work, whether handling administrative tasks or checking stock records.
- You should be able to take ownership of your responsibilities and follow through on commitments with integrity and reliability.
- Car driver
Please note that if you have not been contacted within 5 working days, it is unlikely that your CV has been shortlisted for this position.
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