Customer Service Manager
4 weeks ago
Come join our team as a Customer Services Manager in Bromley, London We are currently seeking a dynamic individual to lead and manage our customer services administration team. This is a permanent full-time role with a salary range of £43k to £47k.
Responsibilities and Duties:
Lead and develop a customer services administration team of 6-20 administrators and team leaders.
Assess team performance and identify training needs, creating development plans.
Set and review progress against objectives.
Implement and maintain service level standards.
Develop and maintain quality controls.
Streamline administration processes, procedures, and systems.
Manage complaints and escalated calls.
Provide monthly reports to senior management.
Provide statistical reporting to HMRC.
Monitor and manage the Customer Service Risk Register.About Us:
At our organisation, we are not your typical financial services provider. We believe in making a lasting difference in the lives and communities of everyday families. Our purpose-driven culture fosters collaboration, creativity, and mutual respect. Joining our team means embracing a challenging environment where you can make a difference every day.
Requirements:
Previous experience in customer service management or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to set and achieve goals.
Knowledge of service level standards and quality controls.
Familiarity with administration processes and procedures.
Experience in handling complaints and escalated calls.
Proficient in providing reports and statistical analysis.
Familiarity with risk management and mitigation measures.Benefits:
Competitive salary range of £43k to £47k.
Permanent full-time position.
Convenient location, just a 6-minute walk from Bromley South train station.If you are someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering exceptional service, we would love to hear from you Don't miss out on this exciting opportunity to join our team and make a positive impact on our customers and their financial goals. Apply today
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
-
Customer Services Manager
1 month ago
Bromley, United Kingdom CV-Library Full timeThe Customer Services Manager is responsible for managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the...
-
Customer Services Manager
1 month ago
Bromley, United Kingdom CV-Library Full timeJRRL are looking for an experienced Customer Service Manager to be responsible for managing a high level of customer service for a company based in Bromley. The Customer Service Manager will be responsible for recruiting, training, managing and developing a multi skilled team of customer service agents. Main duties for the Customer Services...
-
Customer Services Manager
1 month ago
Bromley, United Kingdom Foresters Financial Full timeThe Customer Services Manager is responsible for managing a high level of administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the...
-
Customer Service Manager
4 weeks ago
Bromley Town, United Kingdom CV-Library Full timeOption of Hybrid Working - 3 days in the office and 2 from home! Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the...
-
Customer Service Manager
1 day ago
Bromley Town, United Kingdom Floss Agency Full timeOption of Hybrid Working - 3 days in the office and 2 from home!Plus annual bonus up to 10%The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the...
-
Customer Service Manager
1 month ago
Bromley Town, United Kingdom CV-Library Full timeCustomer Service Manager / Full time / Permanent / £43,000 - £47,000 My client, a leading financial services organisation, are looking for a Customer Service Manager to join them on a full time permanent basis. As a Customer Service Manager in this role you will be responsible for managing a large team who provide administration support for...
-
Customer Service Apprentice
5 months ago
Bromley, United Kingdom EVO Full time**Company Overview** We're on a mission to simplify and streamline property maintenance and repairs. We've had enough of the frustration and time-consuming processes that used to come with arranging repairs, so we decided to do something about it. Now, we need someone like you to join our team and help us continue making a difference. **About the...
-
Customer Service Advisor
5 months ago
Bromley, United Kingdom Stephen James Full time**CUSTOMER SERVICE ADVISOR.** Stephen James BMW has a great opportunity for a Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone enquiries. If you are customer centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with...
-
Customer Service Assistant
6 months ago
Bromley, United Kingdom Cineworld Group Plc Full time**Customer Service Assistant - Bromley Picturehouses**: Business Area: Picturehouse Cinemas Job type: Part Time Contract **Salary**: £10.95 Job ref: 067176 Published: 3 months ago Startdate: 06.03.24 £10.95 per hour - 16-40 hours per week (contracted minimum hours will be agreed on hiring) - Great perks and benefits Hospitality, Bar and Barista...
-
Customer Services Team Leader
5 months ago
Bromley, United Kingdom Foresters Financial Full time**Summary of Role** The Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, for all transaction types for this department. The Team Leader supports the Customer Services Manager in developing and monitoring the team of Administrators. The role holder will also...
-
Customer Services Team Leader
1 month ago
Bromley, United Kingdom CV-Library Full timeThe Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms. Client Details Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the...
-
Customer Services Team Leader
1 month ago
Bromley, United Kingdom Foresters Financial Full timeSummary of Role The Team Leader is responsible for assisting in managing a high level of administrative support services for Forester Life customers and field force, from initial contact through to the end of the contract terms. The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators. The role holder will also...
-
Customer Service Advisor
6 months ago
Bromley, United Kingdom Liberata Full time**Fancy a role where you really make a difference?** **Have what it takes to deliver exceptional customer service?** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.** **Your NEW job description**: Become part of our Liberata Customer Services team,...
-
Customer Service Team Leader
1 month ago
Bromley, United Kingdom Julie Rose Recruitment Full timeJulie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the...
-
Customer Service Team Leader
6 months ago
Bromley, United Kingdom Floss Agency Full time**Job Category**: - PA, Administration & Customer Service**Job Title**: - Customer Service Team Leader**Job Reference**: - MH**Job Location**: - Bromley, Kent**Job Salary**: - 25K - 28K PA + Performance Bonus up to 2K**Job Type**: - PermanentWe are looking for an enthusiastic talented Team Leader to join the Customer Services Team who can champion a...
-
Customer Services Administrator
5 months ago
Bromley, United Kingdom Foresters Financial Full timeWe are looking for a passionate individual to join our Company to help us deliver a fantastic service to our customers. This is an exciting opportunity for someone looking for a customer services role in a financial services organisation You will be joining an established and supportive team who will help you succeed in your role. You will receive support...
-
Customer Service Administrator
7 days ago
Bromley, United Kingdom Dr.PAWPAW Full timeJob Description Office Based – Bromley; Greater London Mon - Thurs 9-5, Friday 9-4 (Fridays WFH) Salary POA Job Types: Full-time, Permanent Benefits include Simply Health, Monthly Well Being, and Education. Dr.PAWPAW, the UK’s leading producer of PAWPAW balms sold in over 50 countries and available in over 70 retailers worldwide, is looking for a...
-
Customer Service Administrator
2 weeks ago
Bromley, United Kingdom Dr.PAWPAW Full timeOffice Based – Bromley; Greater London Mon - Thurs 9-5, Friday 9-4 (Fridays WFH)Salary POAJob Types: Full-time, PermanentBenefits include Simply Health, Monthly Well Being, and Education.Dr.PAWPAW, the UK’s leading producer of PAWPAW balms sold in over 50 countries and available in over 70 retailers worldwide, is looking for a full-time Customer Service...
-
Customer Service Administrator
2 weeks ago
Bromley, United Kingdom Dr.PAWPAW Full timeOffice Based – Bromley; Greater London Mon - Thurs 9-5, Friday 9-4 (Fridays WFH)Salary POAJob Types: Full-time, PermanentBenefits include Simply Health, Monthly Well Being, and Education.Dr.PAWPAW, the UK’s leading producer of PAWPAW balms sold in over 50 countries and available in over 70 retailers worldwide, is looking for a full-time Customer Service...
-
Customer Services Team Leader
6 months ago
Bromley, United Kingdom Foresters Financial Full timeForesters Financial is a financial services provider offering savings, investment, and protection products which helps families and individuals reach their financial goals, protect their families and improve communities. We are looking for an enthusiastic talented Team Leader to join the Customer Services Team who can champion a culture of professionalism...
