Customer Service Apprentice

5 months ago


Bromley, United Kingdom EVO Full time

**Company Overview**

We're on a mission to simplify and streamline property maintenance and repairs. We've had enough of the frustration and time-consuming processes that used to come with arranging repairs, so we decided to do something about it. Now, we need someone like you to join our team and help us continue making a difference.

**About the role**

As the company rapidly expands, we're looking for hungry and ambitious new team members to support our Customer Service team. As part of your role, you will be studying a Customer Service Specialist apprenticeship, with Safe Space Talent, emphasising skills in business-focused service delivery, positive customer experiences, and team collaboration.

**About You**
- A passion for helping people
- GCSE Grade C/4 or above in Maths and English
- Experience working in a team
- Curious and eager to learn
- Self-starter with excellent time management skills
- Creative with strong written and communication skills
- Enthusiastic about startups and properties
- Being a team player
- Working well under pressure
- Good IT skills
- Diary management
- Multi-tasking
- Attention to detail
- Being proactive

**Tasks & Responsibilities**
- Updating and maintaining the Evo System
- Management of the helpdesk and all other communication channels.
- Invoicing
- Reporting
- Allocating jobs
- Liaising with Subcontractors, Tenants and Customers
- Sourcing contractors and awarding works
- Quoting works
- General Administration duties
- Being the first point of contact for any customer complaints or queries
- Coordinating and scheduling of repairs and services
- Ensuring that members on plans are provided with the service they are paying for
- Prioritizing workload and specific inboxes effectively
- Helping the rest of the team where required
- Ensuring job notes are kept up to date
- Meeting deadlines

**Application Process**
- Submit your CV
- Expect a phone call
- Attend 1 - 2 interviews
- Receive an offer

**Job Types**: Full-time, Apprenticeship

**Salary**: £18,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Ability to Commute:

- Bromley, BR1 1LT (required)

Ability to Relocate:

- Bromley, BR1 1LT: Relocate before starting work (required)

Work Location: In person



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