Client Services Manager

3 weeks ago

Halesowen, United Kingdom CV-Library Full time

Client Services Manager- Required at our brand new care home ' Shenstone Court' in Halesowen - Part of the Country Court Family 

Hours: 40 Hours per week, working weekends on rota

Would you like to be part of our new Team at Shenstone Court Care Home Home?

Shenstone Court is located in Halesowen and we are due to open our doors to our 1st residents in March 2024. From the moment you step across the threshold you’ll be embraced by its warm & welcoming atmosphere. The Home will specialise in residential care, dementia care & short-term respite care.

JOINING THE COUNTRY COURT CARE FAMILY

We’re proud to be a family run business that’s grown over the years to a family of over 2800 employees and over 38 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team

ABOUT THE CLIENT SERVICES MANAGER ROLE

You will be supervising the day-to-day operations in the customer service department ensuring your teams are creating a caring, homely environment for our residents with particular focus on delivering the ‘Front of House’ (Food and Beverage service) and managing and helping to maintain the cleanliness of the residents rooms and the home in general. 

You'll be responding to customer service issues in a timely manner and creating effective customer service procedures, implement policies, and standards whilst proactively gathering feedback from Residents, their families and staff and developing the Residents Services function.

You will be developing customer satisfaction goals, coordinating with the Homes Hospitality teams to meet the required needs on a steady basis. You will be implementing and managing an effective resident rest bite loyalty program and maintain accurate records and documents of all customer service activities and discussions.

Recruit, manage and supervise your team of hardworking colleagues for Front of House and Housekeeping to achieve and maintain 5-star standards.

Help new colleagues through the induction process and complete all areas to the highest standard

Undertake staff supervisions and appraisals

Build and maintain working relationships with Managers and colleagues, care and non-care

Responsible for ordering monthly stock for the home, ensuring the home is adequately stocked and within budget. 

ABOUT YOU

You will be able to demonstrate the following experience and skills whilst sharing our family caring values:

A positive and motivational leader with excellent customer service and communication skills

At least 1 years’ experience in a similar management role within hospitality

The ability to communicate effectively both verbally and in writing.

A creative & innovative approach to work

Knowledge or understanding of COSHH and safe working practices

Have a can-do attitude with drive & self-motivation

Knowledge or understanding of the care sector would be an advantage

Driving licence is essential as regular travel will be undertaken 

IN RETURN FOR YOUR TALENT

You’ll be joining a family business and working alongside a real team-spirited group of people. Our benefits include the following:

A rewarding job with exciting opportunities for career progression

Enhanced Bank Holiday rates at Christmas and New Year at Double time, all other bank holiday paid at Time and a Half

Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*

Refer a friend or resident bonus scheme*

Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.

Free Uniform 

*Subject to Terms and Conditions

Click the Apply Button Now -If the Client Services Manager role sounds like a job for you, we would like to hear from you.

All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

We are no longer accepting applications for sponsorship

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