Desktop based VDA

2 weeks ago

Warrington, United Kingdom CV-Library Full time

The Role:

Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre.

* Carry out computerised estimates using Audatex

* Communicate with customers to provide repair information and an indication of completion time

* Compile all relevant information and complete supporting documentation

* Record all estimate / repair information on the Advance system

* Monitor progress of the vehicle through the repair process

* Negotiate estimates with the Aviva Engineer when required

* Discuss claim related issues with the Aviva Engineers

* To identify opportunities for non-insurance related repairs

* To assist other team members as and when required

* Discuss disputes and resolution

* Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre

Qualifications

Desirable qualifications and experience:

Proven experience or knowledge of working in the automotive repair industry

* ATA Accredited - Required

* AQP qualification

* Customer service skills – experience of delivery high quality service to customers

* Planning and organisational skills

* Flexibility and adaptability managing workflow across a number of department/specialisms

Who are Solus and what can they do for you?

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

* A competitive bonus scheme

* Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family

* Our excellent benefits and rewards packages

* Competitive employer matched pension contributions

* Discounts on Aviva products and services

* Savings and benefits schemes

* Discounts and schemes for electric vehicle purchase for all employees

* Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen

* Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields

* Links with Thatcham to get the best products and training here in the UK

* We have a variety of locations, hours and working patterns to suit our customers, business, and you.

* We interview every disabled applicant who meets the minimum criteria for the job.

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.

What next?

Please apply online and our recruitment team will be in contact within 7 days

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