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Service Desk Analyst
2 months ago
A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary
You will be familiar with
Windows and MacOS operating systems
Office 365 and its cloud services (OneDrive, Sharepoint)
Experience with Active Directory/Azure AD
Knowledge of Intune including MDM solution
Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.)
Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.)This role is officed based (just near IKEA) and will include working on Saturday, with additional pay, once a month
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
