Multilingual Service Desk Analyst

8 hours ago


Warrington, Warrington, United Kingdom CV-Library Full time
About the Role

We are currently recruiting a Multilingual Service Desk Analyst to join our team in Chester. This role involves providing technical support to employees and partners globally, with a focus on the EMEA region.

As a key member of the Specialty Service Desk, you will be the primary point of contact for clients, handling inquiries via various channels. Your responsibilities will include accepting incoming calls, chats, and tickets, directing them to the appropriate support groups while managing end-user expectations.

Main Responsibilities:

  • Accept incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
  • Provide technical support to employees and partners globally, with a focus on the EMEA region.
  • Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects.

Key Requirements:

  • Native or near-native fluency in German, with a good command of English.
  • Excellent customer service skills, with the ability to effectively communicate technical information.
  • Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
  • A positive and flexible team player with a willingness to learn and contribute to the team's success.
  • Familiarity with ITIL Framework and ITSM is a plus.
  • Prior experience in technical support or a Service Desk environment.
  • Proficiency with Microsoft Office Suite and knowledge of telephony systems.
  • Experience supporting applications and Microsoft Windows is preferred.

This is an exciting opportunity to work with a global organisation and contribute to the success of our dynamic team.



  • Warrington, Warrington, United Kingdom National Nuclear Laboratory Full time

    Role DescriptionAs a Technical Service Desk Analyst at the National Nuclear Laboratory, you will be responsible for providing technical support to employees. This includes troubleshooting IT-related problems, logging and managing calls, and escalating unresolved issues to the appropriate support team.With a strong academic background and excellent...

  • Multilingual Educator

    8 hours ago


    Warrington, Warrington, United Kingdom CV-Library Full time

    Job Title: European Language SpecialistA qualified multilingual educator is required for a supply role within a secondary school in the Frodsham area.About the RoleThis is a short-term assignment, starting immediately. You will be responsible for teaching modern foreign languages to cover a planned absence with lesson plans already prepared.Teach French and...


  • Warrington, Warrington, United Kingdom Language Empire Full time

    Job DescriptionWe are recruiting a multilingual translator and interpreter to work with various clients across the UK, including the NHS, local authorities, police, probation services, and private organisations. The ideal candidate will be fluent in English and another language, with excellent communication and interpreting skills.

  • IT Support Analyst

    3 weeks ago


    Warrington, Warrington, United Kingdom American Golf Full time

    At American Golf, we're passionate about delivering exceptional service and support to our team. As the largest golf retailer in Europe, we take pride in our commitment to excellence and fostering a vibrant community of golf enthusiasts.We're seeking an experienced IT Support Analyst to join our mission. In this role, you'll be the first point of contact for...


  • Warrington, Warrington, United Kingdom Betfred Full time

    About UsBetfred, a leading gaming and betting company, is seeking an experienced Retail Service Desk Analyst to join our team at our Warrington Head Office.The successful candidate will be responsible for providing excellent customer support to the Betfred Retail Estate, resolving various faults that arise in shops. As a 1st Line Analyst, this role would...


  • Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

    Job OverviewVaultex UK Ltd is a leading organisation in the industry, and we are currently seeking a skilled Service Desk Technician to join our team.The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and escalating complex problems to senior technicians.


  • Warrington, Warrington, United Kingdom CV-Library Full time

    About the Role:This permanent contract offers job security with a competitive salary of up to £30,000. As an IT Service Desk Professional, you will be responsible for providing 1st line helpdesk support to customers, resolving software and hardware issues remotely or onsite.You will work closely with clients to understand their IT needs, providing solutions...


  • Warrington, Warrington, United Kingdom American Golf Full time

    We're looking for a Technical Service Desk Specialist to join our team at American Golf. As the largest golf retailer in Europe, we take pride in our commitment to delivering exceptional service and support to our customers.In this role, you'll be responsible for providing first-level technical support to end-users via phone, email, or in person. You'll...


  • Warrington, Warrington, United Kingdom Getting In Limited Full time

    Job RoleAs an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our IT Services. Your main responsibilities will include providing technical support to users, resolving incidents efficiently, and supporting staff through remote desktop tools or physical attendance.Key Skills and QualificationsStrong communication and...


  • Warrington, Warrington, United Kingdom American Golf Full time

    We're passionate about golf and dedicated to helping golfers of all levels enhance their game. At American Golf, we believe in delivering exceptional service and support to our team, which is why we're seeking an experienced IT Support Analyst to join our mission.In this role, you'll be the first point of contact for all IT support, playing a crucial role in...

  • IT Support Specialist

    1 month ago


    Warrington, Warrington, United Kingdom Stack Digital Full time

    Job Title: Service Desk, Request Management AnalystLocation: Remote/On-site (Rotational shifts)Department/Practice: IT InfrastructureJob Type: Full-timeJob SummaryWe are seeking a highly skilled Service Desk, Request Management Analyst to join our IT Infrastructure team. The successful candidate will be responsible for providing technical support to...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Job Title: Multilingual EducatorA highly skilled multilingual educator is required for a supply role within a secondary school in the Frodsham area.About the OpportunityThis is a short-term position, commencing immediately. You will be responsible for teaching modern foreign languages to cover a planned absence with lesson plans already prepared.Teach French...

  • Credit Risk Analyst

    1 week ago


    Warrington, Warrington, United Kingdom RecruitedUK Full time

    We are recruiting for a highly skilled Credit Risk Analyst to join our team in Warrington. As a Credit Risk Analyst, you will be responsible for making fair and responsible credit decisions based on customer information.The successful candidate will work closely with internal departments and directors, delivering exceptional service and owning the customer...


  • Warrington, Warrington, United Kingdom Sentrex Services UK Ltd Full time

    About the Cleaner RoleSentrex Services UK Ltd is a leading provider of cleaning services across the North West. We are currently looking for a Cleaner for one of our clients in the local area.The RoleAs a Cleaner, you will be responsible for providing exceptional cleaning services to our clients. Your duties will include general cleaning tasks such as...

  • IT Support Specialist

    3 weeks ago


    Warrington, Warrington, United Kingdom Getting In Limited Full time

    Job OverviewThe IT Support Analyst will work as part of the IT Service Desk team, delivering an outstanding IT service to the company. This role is responsible for providing desktop, remote and infrastructure support to users across multiple sites.Your Key ResponsibilitiesProvide technical support to staff via the ServiceDesk ticketing systemEnsure incidents...


  • Warrington, Warrington, United Kingdom United Living Group Full time

    Job Title: Business Intelligence AnalystLocation: United KingdomJob Type: Full-timeAbout UsUnited Living Group is a leading provider of infrastructure, construction, and property services in the UK. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, fostering a...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Join Our TeamWe are looking for a skilled Receptionist to provide exceptional customer service at CV-Library in Warrington, Cheshire.Key Duties:Manage front of house services, including visitor management and query resolution.Maintain office facilities and ensure a professional environment.This is a full-time opportunity with salary up to £26,000pa and...


  • Warrington, Warrington, United Kingdom RecruitedUK Full time

    Asset Finance Risk Analyst RoleWe are looking for a highly experienced Asset Finance Risk Analyst to join our team in Warrington. As a key member of the team, you will be responsible for delivering exceptional service, working closely with internal departments and directors to make fair and responsible credit decisions based on customer information.Key...


  • Warrington, Warrington, United Kingdom Agility Resoucing Full time

    Accounting and Finance CareerAre you looking to start a career in accountancy and finance? Do you have a passion for numbers and problem-solving? Then this Graduate Finance Analyst role at Agility Resoucing could be the perfect opportunity for you!ResponsibilitiesAs a Graduate Finance Analyst, you will be responsible for various accounting and financial...


  • Warrington, Warrington, United Kingdom Getting In Limited Full time

    IT Support Job DescriptionThis role involves providing technical support to staff via the ServiceDesk ticketing system, ensuring incidents are categorised and resolved efficiently, and supporting users primarily through remote desktop tools or physical attendance. As an IT Support Analyst, you will play a vital role in ensuring the smooth operation of our IT...