Multilingual Service Desk Analyst
8 hours ago
We are currently recruiting a Multilingual Service Desk Analyst to join our team in Chester. This role involves providing technical support to employees and partners globally, with a focus on the EMEA region.
As a key member of the Specialty Service Desk, you will be the primary point of contact for clients, handling inquiries via various channels. Your responsibilities will include accepting incoming calls, chats, and tickets, directing them to the appropriate support groups while managing end-user expectations.
Main Responsibilities:
- Accept incoming calls, chats, and tickets, directing them to the appropriate support groups while managing End User expectations.
- Provide technical support to employees and partners globally, with a focus on the EMEA region.
- Participate in application testing, upgrades, and deployment, as well as internal Service Desk projects.
Key Requirements:
- Native or near-native fluency in German, with a good command of English.
- Excellent customer service skills, with the ability to effectively communicate technical information.
- Ability to prioritise and handle multiple tasks while adhering to Service Desk processes.
- A positive and flexible team player with a willingness to learn and contribute to the team's success.
- Familiarity with ITIL Framework and ITSM is a plus.
- Prior experience in technical support or a Service Desk environment.
- Proficiency with Microsoft Office Suite and knowledge of telephony systems.
- Experience supporting applications and Microsoft Windows is preferred.
This is an exciting opportunity to work with a global organisation and contribute to the success of our dynamic team.
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