IT Support Professional

1 month ago


Warrington, Warrington, United Kingdom Getting In Limited Full time
Job Description

As an IT Support Professional with Getting In Limited, you will be working as part of a dynamic IT Service Desk team, providing an outstanding IT service to the organization. Your primary responsibilities will include delivering desktop, remote, and infrastructure support via the ServiceDesk ticketing system to a large user base.

You will be responsible for ensuring that incidents reported to the service desk are categorized and resolved efficiently. This will involve providing support primarily through remote desktop tools or physical attendance, as needed. You will also be responsible for managing user accounts in Active Directory, including creation, deletion, and management of user access to server resources.

The successful candidate will be able to troubleshoot issues, communicate effectively with users, and work well under pressure. If you have strong problem-solving skills, a positive attitude, and excellent customer service skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide desktop, remote, and infrastructure support via the ServiceDesk ticketing system
  • Ensure incidents are categorized and resolved efficiently
  • Manage user accounts in Active Directory
  • Assist senior IT staff in projects and rollouts of new systems
  • Comply with security policies and procedures
  • Create documentation of systems as required
  • Ensure compliance with software licensing
  • Participate in training and skills development


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