IT Support and Service Desk Operator

7 days ago


Warrington Cheshire, United Kingdom DCS Technology Full time

A leading Metals company looking for a 1st line IT Technician / Service Desk Analyst role to provide 1st line hands on support to over 4000 user base. You will act as first point of contact for users seeking technical assistance via phone, email, or ticketing system and escalate more complex issues to higher-level support teams or relevant departments as necessary
Windows and MacOS operating systems
Office 365 and its cloud services (OneDrive, Sharepoint)
Understanding of network fundamentals (LAN, WAN, DNS DHCP, VPN etc.)
Experience with hardware builds and support (Laptops, desktops, printers, mobile devices, etc.)

This role is office based (just near IKEA) and will include working on Saturday , with additional pay, once a month



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