Service Desk Technician
4 months ago
Job Purpose
CM30
Rotational shift pattern working Monday to Sunday between the hours for 7am and 11pm - 35 hours per week
Salary £27,835.00 pa
The Service Desk Analyst is the first point of contact for our customers, and should therefore have a friendly presence and helpful attitude.
Analysts are expected to restore normal IT Service operations within agreed service levels and business priorities, whilst minimising any adverse impact on business operations for both Vaultex UK and its stakeholders.
Management of contacts to the service desk should be done to ensure that all pertinent information is captured, while at the same time ensuring that resolutions or escalations of both incidents and requests are done in a timely fashion.
Knowledge, Skills and Experience Needed for the Job
• 2 years of experience within a Service Desk and being able to react quickly, logically, effectively under pressure.
• Certified ITIL v3 Foundation.
• Preferably MCP and CCNA certified
• Strong Interpersonal ability
• Problem Solving & Analytical ability
• Customer Service experience
Benefits
We are a living wage employer with Investors in People Platinum status, and as such we have a great range of benefits which you can find here
Competitive holiday allowance with an option to purchase additional holidays
Group life assurance
Annual performance related bonus
VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.
Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
Robust Learning and Development team and opportunities for career progression.
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