Service Desk Support Specialist

4 weeks ago


Warrington, Warrington, United Kingdom Vaultex UK Ltd Full time

Job Overview

Vaultex UK Ltd is seeking a skilled Service Desk Technician to join our team. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities

• Provide timely and effective technical support to customers via phone, email, and other communication channels
• Troubleshoot and resolve technical issues in a logical and methodical manner
• Collaborate with internal teams to resolve complex technical issues
• Maintain accurate records of customer interactions and technical issues
• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices

Requirements

• 2 years of experience in a Service Desk or technical support role
• Certified ITIL v3 Foundation
• Strong interpersonal and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong customer service skills and a friendly demeanor

What We Offer

We offer a competitive salary, a comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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