Customer Service Adviser in Cwmbran

6 days ago


Cwmbran, United Kingdom CV-Library Full time

Core Group are hiring

Job Title: Customer Service Adviser

Job Summary:

We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Oversee the claims lifecycle from receipt of the initial instruction to job completion.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion.
Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel.
Order materials in advance when necessary to keep workflows uninterrupted.
Take lead responsibility for assessing customer satisfaction with service and identifying any necessary remedial action.
Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in planning and allocating work to field-based staff is preferred.
Experience overseeing the work of others or supporting team workflow.
An understanding of claims management tools and systems is an asset but not required.
Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
Excellent communication skills with the ability to influence and engage effectively across all levels.
    If you are interested in this role please apply and we will contact you



  • Cwmbran, United Kingdom Vodafone Full time

    **Location: Cwmbran** **Salary: £ 12 per hour** **Hours: 16 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated and sales-oriented Retail...

  • Housekeepers - Cwmbran

    6 months ago


    Cwmbran, United Kingdom Maid2clean Full time

    As one of the leading house cleaning companies in the UK, Maid2Clean is once again looking for house cleaners to clean homes in Cwmbran. We always pay above the national minimum wage - currently at £11.50 per hour. We can provide part-time regular hours so school hours are no problem. All materials will be provided on site at no cost to you. We have...


  • Cwmbran, United Kingdom Core Group Full time

    Core Group are hiring!Job Title: Customer Service Adviser Job Summary: We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team.In this role, you will help ensure that every touchpoint is engaging, efficient, and effective.As the first point of contact for our customers, you will...


  • Cwmbran, United Kingdom GoGroopie Full time

    **Customer Support Agent | Cwmbran** GoGroopie, a leading online marketplace specialising in discounted goods, services, and travel packages, has emerged as one of the UK's largest e-commerce platforms since its inception in 2011. As we continue to expand, we are seeking dedicated customer service professionals to join our dynamic team based in Cwmbran,...


  • Cwmbran, United Kingdom Teaching Personnel Full time

    Teaching Assistant needed in Cwmbran Location: Cwmbran Sector: Secondary (SEN Support) Job Type: Full-time Salary: £83.85 per day Start Date: ASAPAbout the Role: We are seeking an enthusiastic and committed Teaching Assistant to join our team at a Secondary School in Cwmbran. This long-term position is perfect for someone who is passionate about education...


  • Cwmbran, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cwmbran, NP44 3JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Cwmbran, Torfaen County Borough, United Kingdom German Doner Kebab Full time

    German Doner Kebab is seeking an exceptional Operational Management Specialist to lead our team in Cwmbran.The estimated annual salary for this role is £30,000 - £40,000, depending on experience. As a Shift Manager with German Doner Kebab, you will be responsible for ensuring the smooth day-to-day operations of our restaurant, maintaining high standards of...


  • Cwmbran, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Cwmbran, NP44 5JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Cwmbran, United Kingdom Maid2clean Full time

    **Do you have spare hours through the week and enjoy cleaning?**: Turn those spare hours into cash with Maid2Clean! Clean every week for the same clients! House cleaning only. Keeps you busy! We send you clients local around your home (around 2 miles) and you chose which ones work for your lifestyle! Point being - you decide! We aren't going to ask you to...


  • Cwmbran, Torfaen County Borough, United Kingdom Enviva Complex Care Full time

    Care Support Worker - Cwmbran OpportunityAre you passionate about delivering exceptional care and support services? Do you possess a compassionate and patient nature? We are seeking a dedicated and skilled Complex Care Support Worker to join our team in Cwmbran, Monmouthshire.Key Responsibilities:Engage with personalised routines to promote independence and...


  • Cwmbran, United Kingdom Cove Recruitment Ltd Full time

    Cove Recruitment are proud to bring to you an opportunity to work as Customer Care Co-ordinator for a FANTASTIC Cwmbran based client. Having grown exponentially the company now boasts offering their customers the broadest range of vendor-neutral managed service contracts in the marketplace. **What's in it for you?** This role also offers outstanding...

  • General Assistant

    1 week ago


    Cwmbran, United Kingdom Simply Gym Full time

    General Assistant - Cwmbran, Torfaen Job Type:  Part Time - Permanent  Simply Gym have now been acquired by JD Gyms, to support the planned reinvestment, we are looking to grow our General Assistant team onsite.The Role: Cleaning duties to ensure a high standard of cleanliness, hygiene & safety.Customer service; actively seek customer feedback and make...

  • Chef - Cwmbran

    5 months ago


    Cwmbran, United Kingdom Loungers Full time

    Chef - CwmbranYou love real cooking. We love real cooking. Customers love real cooking. It's a no-brainer so you wonder why so many other places don't do it. We do it, and you'll be doing it with us - fresh, customer led, and with high-quality ingredients.You'll be part of a dedicated, supportive team, working from our flexible all-day menu to give people...


  • Cwmbran, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant **Location**:Cwmbran, NP44 3JA **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...


  • Cwmbran, United Kingdom ThirtyThree For Specsavers Full time

    **Trainee Optical Assistant** **Location: Cwmbran, South East Wales.** **Starting salary £24,276.38** **Working hours: Full time hours, 40 hours per week, Includes weekend working.** **Close to local transport links, Specsavers Perks, Progression, and opportunities available.** **Experience level: No previous optical experience required, Full training...


  • Cwmbran, Torfaen County Borough, United Kingdom Stagecoach Group Full time

    Drive into a Brighter Future with StagecoachAs a bus driver at Stagecoach, you'll enjoy a rewarding role that comes with many benefits, including a competitive salary, guaranteed hours, and a comprehensive benefits package. We're seeking qualified drivers to join our team in Cwmbran, South Wales, so if you're passionate about driving and delivering excellent...


  • Cwmbran, Torfaen County Borough, United Kingdom Blue Arrow Full time

    About the RoleWe are seeking a highly organized and communicative Operations Support Assistant to join our team in Cwmbran. As an essential member of our department, you will provide top-notch telephone support to patients, manage bookings, and offer general administrative assistance.As part of this full-time position (9am-5pm, Monday-Friday), you can expect...


  • Cwmbran, Torfaen County Borough, United Kingdom Chadwick Nott Full time

    Chadwick Nott seeks an experienced litigation solicitor to fill a key position in our Cwmbran office. As a leading player in South Wales, we are dedicated to delivering high-quality services to our clients.The ideal candidate will have extensive experience in landlord and tenant, contentious probate, Sale of Goods Act claims, insurance disputes, and property...

  • Home Delivery Driver

    2 months ago


    Cwmbran, United Kingdom Iceland Foods Full time

    Home Delivery Driver - CwmbranOur Home Delivery Drivers are ambassadors for our business. In this role you'll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.   If you love the open road, have strong interpersonal skills and enjoy working as part...


  • Cwmbran, Torfaen County Borough, United Kingdom Safran companies Full time

    Job OverviewWe are seeking a highly motivated Customer Account Coordinator to join our team in Cwmbran, Wales. This is an exciting opportunity for someone with excellent communication and organizational skills to provide high levels of customer support.The successful candidate will be the main focal point for all customer enquiries from designated...