Customer Service Advisor

1 month ago


Warwick, United Kingdom CV-Library Full time

Our client is looking for a professional and personable Customer Service Advisor to join their friendly, nurturing and busy team.  You will be dealing with external customers who contact the team for queries relating to service, orders and advice.

Key responsibilities;

Provide Customer service support for all Customers;

• Answering inbound telephone queries, analysing and resolving problems as efficiently as possible

• Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service

• Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised

• Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised

• Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers

• Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolve

Provide Administration support to ensure we maintain accurate stock levels:

• Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids.

• Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates.

• Ensuring customers/retail colleagues are kept informed at every stage and concerns are appropriately addressed and resolved.

• Handle any questions, concerns or complaints from the store and raise with appropriate internal personnel if cannot answer.

• Provide feedback from stores and experiences to the Customer Support Exec to enable proactive service improvements.

3. Support with the set up, maintenance and participation of the Webinar program, including implementation of the required tools and ongoing schedule to communicate details of our service for our customers.

4. Undertake additional training as required to develop and maintain knowledge expected of the role.

5. Effectively maintain, monitor and report relevant statistics as provided by Management team.

6. Attend team meetings as and when required and provide feedback useful for building the team and maintaining strong relationships.

7. Use internal systems to investigate and record actions, responding to tickets within 2 working days.

8. Undertake allocated admin tasks when briefed in the given time frames.

9. Meet all targets and objectives set for our Sales & Customer Support Agents.

10. Promote excellent Service Plans to our customers to give them long term cover and solutions.

Person specification

We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.

Essential:

• Outstanding Attention to detail

• Outstanding communication skills

• Customer focused problem-solving skills

• Proven ability to multitask to a high level

• Previous Customer Service Experience

• Intermediate knowledge of Microsoft Package/Internet/Email

• Advanced Excel Knowledge

• Willingness to learn

• Ability to diagnose and trouble shoot problems.

• Ability to listen, empathise and confidently respond to our customers.

 INDL



  • Warwick, United Kingdom CV-Library Full time

    Customer Service Advisor (Hybrid - 2 Days Working from Home -WFH) Warwick, Warwickshire Salary: £24,000 + Benefits (Private Healthcare, Death in Service, Critical Illness Cover, Employee Discounts, Social Events, and More!) Are you seeking a customer service role with excellent work-life balance, no shift work or weekends? Do you want structured...


  • Warwick, United Kingdom SVB Solutions Full time

    Customer Service Advisor (Hybrid - 2 Days Working from Home -WFH)Warwick, WarwickshireSalary: £24,000 + Benefits (Private Healthcare, Death in Service, Critical Illness Cover, Employee Discounts, Social Events, and More!)Are you seeking a customer service role with excellent work-life balance, no shift work or weekends? Do you want structured training and a...


  • Warwick, United Kingdom P3 Search Full time

    We are looking for a customer service advisor in the CV34 area. This is a permanent job for a major insurance company. £22k per year with a 2k bonus. Monday to Friday. Days. **Job Types**: Full-time, Permanent **Salary**: £22,000.00 per year **Benefits**: - Company events - Company pension - Work from home Schedule: - Monday to Friday Work...


  • Warwick, United Kingdom CV-Library Full time

    CUSTOMER SERVICE ADVISOR Up to 30 hours a week, Monday to Friday Hybrid – 2 days working from home (WFH) £24,000 (pro rata) plus private healthcare, death in service, critical illness, employee discounts, social events and more! Are you looking for a part-time role that offers a great work-life balance, with no shifts or weekend work? Do you...


  • Warwick, United Kingdom SVB Solutions Full time

    CUSTOMER SERVICE ADVISORUp to 30 hours a week, Monday to FridayHybrid – 2 days working from home (WFH)£24,000 (pro rata) plus private healthcare, death in service, critical illness, employee discounts, social events and more!Are you looking for a part-time role that offers a great work-life balance, with no shifts or weekend work? Do you want a clear path...


  • Warwick, United Kingdom The Recruitment Co. Full time

    Customer Service Advisor based in WarwickPart Time, 20 and 30 hours per weekOffering £12.58 per hour, paid weekly - every Friday!We are recruiting for a new Customer Service opportunity in Warwick!This is a Customer Service Advisor role handling inbound calls from existing customers regarding a wide range of enquiries including; billings/payments, repairs,...


  • Warwick, United Kingdom Bridge of Hope Full time

    A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters., - Act as the first point of contact for all inbound customer calls (high volume) - Outbound calling regarding payment queries - Handle queries and complaints through to...


  • Warwick, United Kingdom SVB Solutions Full time

    **Customer Service Advisor** **Hybrid Working from Home (WFH) Option** **Warwick, Warwickshire** **£22,300 per annum plus bonus of up to £2,000 pa, overtime, and excellent benefits package** Are you seeking a role where you can enjoy a good work life balance with no shifts or weekend work? Do you want to have a structured development and training plan...

  • Service Advisor

    5 months ago


    Warwick, United Kingdom Arbury Motor Group Full time

    **Job description** **Vehicle Service Advisor** Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Fiat, Abarth, Nissan, Skoda, SEAT, CUPRA and Peugeot brands. We require a Service Advisor at our busy Leamington dealership If you are looking for an exciting, rewarding and fulfilling long term career whilst...

  • Service Advisor

    4 weeks ago


    Warwick, United Kingdom Listers Full time

    Job Title: Service AdvisorAbout the Role:We are seeking a skilled Service Advisor to join our Volvo Dealership team in Leamington Spa. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring the seamless workflow of the department.Key Responsibilities:• Booking customer vehicles for maintenance and/or repairs,...

  • Service Advisor

    6 months ago


    Warwick, United Kingdom Genesis Employment Services Ltd Full time

    We have a fantastic opportunity for a Service Advisor to join our team at our Warwick branch. We are looking for someone who has been in the background in customer services and interest in the automotive industry. The job will involve booking in services and repair work for our customers vehicles, invoicing and creating job sheets for the technicians. We...


  • Warwick, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as a Property Manager)** **Salary - £21,500 per annum** **Location - Olympus Ct, Royal Leamington Spa, Warwick** **Employment Type - Full-time, permanent** We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or...

  • Service Advisor

    5 months ago


    Warwick, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Vacancy - Main Dealer in Warwick** **Salary crica £25,000, plus Bonus** **Hours: 8am - 6pm Monday to Friday, plus alternate Saturdays 8:30am - midday** **Well-established and reputable Main Dealer** Our client, a well regarded Main Dealership in Warwick, is currently looking to expand their team with a new Service Advisor. They're a...

  • Service Advisor

    5 months ago


    Warwick, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Warwick. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...


  • Warwick, United Kingdom Startin Group Full time

    We operate a highly successful team and we are about creating loyal, long term future customers. **Overview of role** - Service advisors work as part of a customer service team, dealing with motorists ensuring their vehicles are serviced to the highest possible satisfaction. Service advisors act as a liaison between the customer and the mechanic working on...

  • Bmw Service Advisor

    6 months ago


    Warwick, United Kingdom Rybrook Full time

    Rybrook Warwick is looking for a Service Advisor. **Your role** We are looking to recruit an experienced Service Advisor who will thrive on achieving business targets and personal goals. You must be prepared to work hard in a challenging environment and be a committed and enthusiastic team player. **Your profile** The ideal applicant will have the...

  • Senior Service Advisor

    5 months ago


    Warwick, United Kingdom Leamington Mazda Full time

    We are looking for a **Senior Service Advisor **to join our **Leamington **branch which is part of the Green 4 Motor Company. With over 25 years of dealer experience, we want to continue to build on our reputation of top 25 dealers in the country for providing first class service to customers and business partners alike. Therefore, we are looking for a...


  • Warwick, United Kingdom Just Recruitment Solutions Full time

    Experienced Service Advisor - Warwick Main Dealership - **£35,000** OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for internal promotions are...


  • Warwick, United Kingdom CV-Library Full time

    I am an artist. The track is my canvas and the car is my brush” – Graham Hill Automotive Senior Service Advisor required in Warwick Up to £30,000 + £8,000 OTE Monday to Friday – no weekends Our client, a fantastic and award-winning Franchised Dealership is seeking an experienced Senior Service Advisor to become an integral...


  • Warwick, United Kingdom Baxi Heating Full time

    Be a part of the movement and help shape a sustainable future for us all. **Job Title**: **Customer Service Advisor (Part-Time)** **OPEN TO INTERNAL & EXTERNAL APPLICANTS** **Location**: **Warwick (Hybrid)** **Working Hrs**: **Part-Time: Mon to Fri (8am-12pm/ 8am - 2pm or 12pm-6pm/ 2pm-6pm)** **Reporting Line**: **Contact Centre Manager** **FANTASTIC...