Collections Advisor
4 weeks ago
Collections Advisor
Northampton - Hybrid/Remote (Based on Location)
35 hours per week
£21,000-£25,000 per annum DOE plus uncapped commission and extensive benefits package
Our well established and reputable client are currently seeking a Collections Negotiator to join their team due to continued business growth.
Preferably, candidates will be based in Northampton, however, our client will consider clients nationally based on experience and training needs. Subject to internet speed test.
The successful candidate will have excellent telephone-based customer service experience and communication skills, be target driven and able to work within a fast paced, ever-changing environment. Collections experience would be preferred, however, not required.
In return, our client can offer a friendly, vibrant working environment with uncapped commission scheme, benefits package, free parking and hybrid/remote working.
Key Duties:
To negotiate payments with customers to clear and update the files as efficiently as possible.
Answering a high volume of calls from customer, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within set guidelines and targets.
Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
Correctly extracting information from file notes to deal with the calls efficiently.
Logging information on calls received and maintain detailed and accurate records.
Liaising with Enforcement Agents on the status of files when required.• Attend training to develop relevant knowledge, technique and skills.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Assisting with other office duties when required
Required Skills and Experience:
Prior Collections/Debt Recovery or Credit Control experience
Previous telephone-based customer service experience is required.
Excellent call handling skills with the ability to remain calm on the telephone but establish a firm and confident telephone manner.
Excellent track record of exceeding targets
Target driven.
Highly organised• Able to work well under pressure and deal with calls of the nature of the business.
Team Player with ability to work under own initiative.
Sound Decision Making Skills.
Flexibility and Good Interpersonal Skills
Preferred Skills and Experience:
Up-to-date knowledge of relevant industry standards (Preferred)
Knowledge of Road Traffic and Council Tax Debt (Preferred)
Excellent mathematical skills
Microsoft office including excel and PowerPoint.
The Offering:
£21,000 - £25,000 per annum DOE basic salary plus uncapped commission structure
35 hours per week between 08:00 -19:00 – Monday to Friday and every other Saturday – 09:00 – 13:00. The shift pattern is rolling week by week basis to include 1 early and 1 late shift. Shift patterns include Monday-Friday 11:30 – 19:00 and 4 shifts 08:00 – 14:30.
Please note: from January 2025, the shift pattern will change to include 09:00 – 17:00 and less Saturday shifts.
Hybrid working for candidates based in Northamptonshire
Remote working available for candidates based over 45 minutes from Northampton
Contributary pension scheme
Health cash plan
Employee Assistance Programme
Extra day holiday for your Birthday
Cycle to work scheme.
Free parking
For more information on the role, please make your application and one of our recruitment team will be in touch
-
Collections Advisor
6 months ago
Northampton, United Kingdom Snap Finance UK (Group) Limited Full time**JOIN A FUN, FRIENDLY AND FLEXIBLE FAMILY!** **Position**: Collections Advisor **Department/Group**: Operations **Reporting to**: Collections Team Leader **Location**: Crownhill / Hybrid Working **Working Hours**: Monday to Friday 8:30am to 5:30 pm. Saturday work is required every 4 weeks between the hours of 09:00am - 13:00pm. Did you know that that...
-
Collections Advisor
4 weeks ago
Northampton, United Kingdom CV-Library Full timeCollections Advisor Monday to Friday 9am-5pm Northampton - NN5 £11.60p/h Immediate start Ongoing temp role Duties to include; Working in the small debt team making calls to customer to obtain payments Issuing Copy invoices Sending statement of accounts to customers Dealing with any queries around the outstanding debtIf you are interested in...
-
Collections Advisor
2 days ago
Northampton, United Kingdom Office Angels Full timeCollections Advisor Monday to Friday 9am-5pm Northampton - NN5 £11.60p/h Immediate start Ongoing temp role Duties to include; Working in the small debt team making calls to customer to obtain payments Issuing Copy invoices Sending statement of accounts to customers Dealing with any queries around the outstanding debtIf you are interested in this...
-
Collections Advisor
2 months ago
Northampton, United Kingdom CV-Library Full timeCollections Advisor Monday to Friday 9am-5pm Northampton - NN5 £11.60p/h Start date - Wednesday 23rd October Ongoing temp role Duties to include; Working in the small debt team making calls to customer to obtain payments Issuing Copy invoices Sending statement of accounts to customers Dealing with any queries around the outstanding debtIf you...
-
Collections Advisor
2 weeks ago
Northampton, United Kingdom Office Angels Full timeCollections AdvisorMonday to Friday 9am-5pmNorthampton - NN5£11.60p/hImmediate start Ongoing temp roleDuties to include;Working in the small debt team making calls to customer to obtain paymentsIssuing Copy invoicesSending statement of accounts to customersDealing with any queries around the outstanding debtIf you are interested in this role please contact...
-
Collections Advisor
4 weeks ago
Northampton, United Kingdom CV-Library Full timeCollections Advisor Northampton 35 hours per week £21,000-£25,000 per annum DOE plus uncapped commission and extensive benefits package Our well established and reputable client are currently seeking a Collections Negotiator to join their team due to continued business growth. The successful candidate will have...
-
Collections Advisor
3 weeks ago
Northampton, United Kingdom CV-Library Full timeJob Opportunity: Remote Contact Centre Team Member - Nationwide Salary: £21k basic, with on-target earnings of £36k+ Are you passionate about people, driven by targets, and motivated by success? Join a company that believes in cultivating positive relationships with clients, customers, and our own people. We provide professional, friendly...
-
Collections Advisor
2 weeks ago
Northampton, United Kingdom Northampton Recruitment Full timeJob Opportunity: Remote Contact Centre Team Member - NationwideSalary: £21k basic, with on-target earnings of £36k+Are you passionate about people, driven by targets, and motivated by success? Join a company that believes in cultivating positive relationships with clients, customers, and our own people. We provide professional, friendly service across all...
-
HR Advisor
6 months ago
Northampton, United Kingdom Tate Recruitment Limited Full timeHR Advisor Earls Barton Up to £35,000 depending on experience. Office based, Monday - Friday (Full time or reduced hours will be considered) Our client is a dynamic and fast-growing company, committed to excellence in all aspects of their business. They believe in fostering a positive and supportive work environment where every team member can thrive...
-
Customer Advisor
6 months ago
Northampton, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Full time - 36.75 hours per week** **3 Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...
-
Aftersales Advisor
6 months ago
Northampton, United Kingdom Allen Motor Group Full timeAllen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position paying **£28,000 to...
-
Service Advisor
6 months ago
Northampton, United Kingdom Vindis Group Full time**A Little Bit About Us**: The Vindis Group is seeking to appoint a Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...
-
Customer Care Advisor
5 months ago
Northampton, United Kingdom Sephora Full time**Job ID**: 236255 **Location Name**:Northampton **Job Type**: Fixed Term **Hourly/Salaried**: Salaried **Position Type**: Temporary **Job Function**:Customer Service **Is This Position Eligible for Remote? **:No Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality...
-
Aftersales Advisor
6 months ago
Northampton, United Kingdom Allen Motor Group Full timeAllen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford Transit Centre in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position paying up to **£30,000...
-
Service Advisor
6 months ago
Northampton, United Kingdom Allen Motor Group Full timeAllen Motor Group are currently looking to employ a Service Advisor to join our Ford Transit Centre in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position, **Monday - Friday with...
-
Aftersales Advisor
6 months ago
Northampton, United Kingdom Allen Motor Group Full timeAllen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford Transit Centre in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position paying **£30,000 DOE...
-
Aftersales Advisor
6 months ago
Northampton, United Kingdom Allen Motor Group Full timeAllen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford Transit Centre in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have. This is a full-time permanent position, reporting to the...
-
Personal Advisor
6 months ago
Northampton, United Kingdom Northamptonshire Children's Trust Full timeAbout the role The Personal Advisor role sits within the Leaving Care Team and its purpose is to case hold and provide support to young people, aged 16 - 25 years who are eligible for a service as per the Children Leaving Care Act 2000 and / or The Children and Social Work Act 2017. The vision is to support eligible young people to achieve their potential...
-
Senior Cdm Advisor
6 months ago
Northampton, United Kingdom Carriera Full time**Role: Senior CDM Advisor** **Location: Work out of Northampton/Leicester Office** **Salary: Up to £55,000 + Travel expenses + Excellent benefits package** **Sector: Construction & Engineering** Carriera is excited to partner with an independent award-winning construction and engineering consultancy who operate throughout UK. Due to growth over the...
-
Reservations Advisor
5 months ago
Northampton, United Kingdom Webrecruit Full timeYou don’t need automotive experience to deliver exceptional customer experiences at Wollaston Motors, just plenty of personality and a true passion for our Cars and Motorcycles. Working at Wollaston Motors feels different to other careers - in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The...