Customer Care Advisor

6 months ago

Northampton, United Kingdom Sephora Full time

**Job ID**: 236255
**Location Name**:Northampton

**Job Type**: Fixed Term
**Hourly/Salaried**: Salaried
**Position Type**: Temporary
**Job Function**:Customer Service
**Is This Position Eligible for Remote? **:No

Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

We are currently seeking highly motivated individuals to join our team as Customer Care Advisors on a fixed-term basis during our peak season. As a Customer Care Advisor, you will play a vital role in delivering exceptional customer service to our clients. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, a passion for beauty products, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- Assist customers with product inquiries, order status updates, and general questions about Sephora's offerings.
- Resolve customer issues efficiently and effectively, ensuring a positive resolution and customer satisfaction.
- Maintain a thorough understanding of Sephora's products, promotions, and policies to provide accurate and up-to-date information to customers.
- Utilize various software systems and tools to process orders, track shipments, and manage customer accounts.
- Collaborate with cross-functional teams, including logistics, warehouse, and marketing, to address customer concerns and provide timely solutions.
- Identify opportunities for process improvements and share customer feedback with the relevant teams to enhance the overall customer experience.
- Stay updated with industry trends, new product launches, and beauty tips to provide personalized recommendations and advice to customers.

**Qualifications**:

- Previous customer service experience, preferably in a retail or e-commerce environment.
- Excellent verbal and written communication skills with a strong command of the English language.
- Passion for the beauty industry and knowledge of various beauty products, brands, and trends.
- Ability to multitask and navigate through multiple software systems efficiently.
- Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
- Availability to work flexible hours, including evenings, weekends, and holidays, as per business needs.
- Self-motivated and adaptable to a fast-paced, constantly evolving environment.
- Experience working with customer relationship management (CRM) software is a plus.
- Please note that this position is a fixed-term role based on the peak season demands of the business and will have a specific start and end date.

If you are passionate about beauty, have exceptional customer service skills, and thrive in a dynamic environment, we invite you to join our team as a Customer Care Advisor at Sephora.

We look forward to welcoming you to the Sephora family

**COMPANY OVERVIEW**:
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.

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