Customer Advisor

7 months ago

Northampton, United Kingdom Sage Homes Full time

**Customer Advisor**

**Northampton**

**£23,000 - £25,000 depending on experience**

**Monday to Friday - 9am - 5.30pm**

As a Customer Advisor at Sage Homes, the largest provider of new affordable homes in England, you will be delivering a 5-star, customer-focused service to customers by working collaboratively with colleagues across a number of business areas to ensure customer issues are dealt with.

We have two opportunities with a working pattern of Monday - Friday, 9am - 5.30pm from our Northampton office.

**What will you be doing?**
- Offering helpful, accurate and professional advice to customers and taking ownership of queries to prevent escalation
- Welcoming new customers to their homes and ensuring any reasonable issues are resolved so that the level of customer satisfaction is maintained and improved
- Where specialist assistance is required, fielding the query to the correct team member or department, offering comprehensive information before handing over
- Making a valuable contribution to the team by reviewing and continuously improving Sage's customer service approach and processes, to ensure that issues are being identified and resolved effectively

**Your Benefits**

We offer a wide range of benefits in return for your dedication and passion. They include:

- Competitive salary and bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days)
- A health cash plan to help you pay for the cost of routine healthcare such as going to the dentist, opticians or the physio
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home

**What we’re looking for**:

- Experience in a similar role for a Registered Provider, Housing Association or in the property sector is useful but not essential, as we are looking for people who are passionate about customer service
- Great communication skills both verbal and written, demonstrating a natural desire to find solutions, professionalism and empathy to ensure customers feel valued
- Proven ability to use Microsoft Office, Teams and CRM systems (Microsoft Dynamics)
- Ability to act efficiently and proactively within defined decision-making processes

**Get the career you want**

At Sage Homes, we want you to have the best career you can. You’ll be supported and guided at every stage as well as having access to exciting learning and development opportunities as you grow.

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. Sage Homes is a fast-paced and supportive environment where ambitious and proactive individuals thrive

IND

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person

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