Collections Advisor

4 weeks ago

Northampton, United Kingdom CV-Library Full time

Collections Advisor
Northampton 
35 hours per week
£21,000-£25,000 per annum DOE plus uncapped commission and extensive benefits package
 
Our well established and reputable client are currently seeking a Collections Negotiator to join their team due to continued business growth.
 
The successful candidate will have excellent telephone-based customer service experience and communication skills, be target driven and able to work within a fast paced, ever-changing environment. Collections experience would be preferred, however, not required.
In return, our client can offer a friendly, vibrant working environment with uncapped commission scheme, benefits package and free parking.
 
Key Duties:

To negotiate payments with customers to clear and update the files as efficiently as possible.
Answering a high volume of calls from customer, both through inbound and outbound calls and maintain a rapid response according to agreed standards.
Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within set guidelines and targets.
Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
Correctly extracting information from file notes to deal with the calls efficiently.
Logging information on calls received and maintain detailed and accurate records.
Liaising with Enforcement Agents on the status of files when required.• Attend training to develop relevant knowledge, technique and skills.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Assisting with other office duties when required 
Required Skills and Experience:

Prior Collections/Debt Recovery or Credit Control experience 
Previous telephone-based customer service experience is required.
Excellent call handling skills with the ability to remain calm on the telephone but establish a firm and confident telephone manner.
Excellent track record of exceeding targets
Target driven.
Highly organised• Able to work well under pressure and deal with calls of the nature of the business.
Team Player with ability to work under own initiative.
Sound Decision Making Skills.
Flexibility and Good Interpersonal Skills 
Preferred Skills and Experience:

Up-to-date knowledge of relevant industry standards (Preferred)
Knowledge of Road Traffic and Council Tax Debt (Preferred)
Excellent mathematical skills
Microsoft office including excel and PowerPoint. 
The Offering:

£21,000 - £25,000 per annum DOE basic salary plus uncapped commission structure
35 hours per week between 08:00 -19:00 – Monday to Friday and every other Saturday – 09:00 – 13:00. The shift pattern is rolling week by week basis to include 1 early and 1 late shift. Shift patterns include Monday-Friday 11:30 – 19:00 and 4 shifts 08:00 – 14:30.
Please note: from January 2025, the shift pattern will change to include 09:00 – 17:00 and less Saturday shifts.
Contributary pension scheme
Health cash plan
Employee Assistance Programme
Extra day holiday for your Birthday
Cycle to work scheme.
Free parking 
For more information on the role, please make your application and one of our recruitment team will be in touch

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