Customer Services Coordinator

7 days ago

Bristol, United Kingdom CV-Library Full time

Customer Services Coordinator – Build to Rent (Bristol)
 
Our client is seeking an enthusiastic Customer Services Coordinator to join their team at a vibrant residential development in Bristol, featuring 300 modern apartments. This role is ideal for someone with a passion for delivering top-notch customer service and creating a welcoming living environment for residents.
 
As the first point of contact, you will guide prospective tenants through the rental process and provide ongoing support to residents, ensuring a seamless experience. You’ll also contribute to building a sense of community within the development.
 
Key Responsibilities:

Ensure all health and safety compliance requirements are up to date.
Act as the first point of contact for residents reporting maintenance or property issues.
Coordinate contractor appointments and repairs to maintain high service standards.
Conduct daily inspections of communal areas and ensure they are well-maintained.
Organise minor maintenance tasks between tenancies to keep apartments in top condition.
Handle check-in and check-out procedures, including managing deposit returns.
Help foster a sense of community by organising events and maintaining communication with residents.
Work closely with the RSM to ensure health and safety regulations are met.
Ensure communal spaces and available apartments are always presentable to prospective tenants.
Manage rental enquiries, conduct viewings, and assist with negotiating offers as needed.
Liaise with letting agents during the initial lease-up period and manage the applicant vetting process.
Keep property listings on marketing portals up to date and assist with tenancy documentation.
Deliver excellent customer service and respond efficiently to resident queries.
Maintain communication with residents through various channels, including social media.
Assist with CCTV monitoring and parcel logging at reception.
Report any estate maintenance issues to the FM manager and record incidents.  
Working Hours:

40-hour week across 5 days, including weekends and bank holidays.
Shifts vary between 8AM – 8PM as part of a site rota (8-4, 10-6, or 12-8). About You:

Strong background in customer service is essential.
Experience in build-to-rent or lettings is preferred but not required.
Positive attitude with great attention to detail and strong organisational skills.
Confident decision-maker with the ability to handle challenges quickly.
Friendly, approachable, and an excellent communicator.
IT literate with experience in using social media for communication.
Previous experience in a residential or property management environment is a plus. Salary:
 
£28,325 plus a discretionary 10%  annual bonus (£2,832 approx.)
 
If you’re a proactive and customer-focused individual looking for a rewarding role, our client would love to hear from you

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