Control Room Operator

2 months ago

Rugby, United Kingdom CV-Library Full time

At Colas Rail, we have over one hundred years of experience in delivering major innovations across our sector. Every day, thousands of train run on tracks built or maintained by Colas Rail. We deliver on the challenges set by a rapidly changing railway environment - constantly seeking to adapt our behaviour and culture to not only meet and exceed the expectations of our customers and stakeholders, but to also continuously develop and support our people.

Purpose of the role  

Manage real-time running of Colas Rail Freight services, escalating and managing accidents and incidents together with all other Control Room duties in a safety critical environment.

Key Responsibilities  

As part of the Operations Control team deliver a safe, efficient, and optimal train plan for all Colas customers during both normal train running and disruptive events.
To ensure clear communication in the correct timescales to facilitate the safe and efficient operation/ performance of the Colas fleet
To manage real time monitoring of all Colas Freight services
To proactively manage the reporting, recording and escalation of any Incidents/ accidents/ environmental occurrences in a professional and efficient manner informing the appropriate parties in the correct timescales in accordance with Company procedures
To proactively manage all aspects of Colas Rail Fleet including staff and commercial issues and work towards successful completion of production work on their shift.
To assist in ensuring that all work undertaken is recorded, logged and reported to the correct management personnel in detail and to an appropriate standard
To assist in the management of all personnel on their shift in terms of all short-term changes, sickness and exceedances
Produce performance reports that include detailed delay attribution information to the requirements of the Business
When required, develop and implement train service recovery plans for failed services
Deliver effective communication in relation to all aspects of the daily train plan during normal and disrupted operations.
To assist in the management of Safety, Accidents/ Incidents/ Environmental issues,
To liaise with the maintenance department on all issues affecting locomotive performance on operational shifts
The monitoring of all staff booked on for duty and identifying those who have failed to book on and off
To diligently log fuel levels and locations of the Locomotive fleet, proactively ensure locomotives
To receive information and react as an escalation centre for accidents and incidents on Colas Project sites
Assist in the management of the standards inside the control room to facilitate efficient and professional operation
Ensure all train movements are managed to eradicate any eventuality of subsequent costs for third party train delays Person Specification  

Experience of working within a highly pressurised operations environment
Experience of strategic decision -making
Good negotiating skills and ability to make objective decisions
Must be dynamic, work without supervision and be able to use initiative
Ability to manage conflict, influence others and work under pressure
Good geographical knowledge of the UK Railway Network
Previous control centre experience
Must be able to communicate effectively with staff, management, customers at all levels.
Must be confident in making commercial and safety critical decisions based upon real time events
Must be able to work as a team and be flexible with their time to accommodate late notice shift changes. What we offer  

At Colas Rail we know how important job satisfaction is for everyone to support with life at home, your health and financial well-being, that's why in return we offer:

Competitive Salary
34 days annual leave (inclusive of public holidays)
Industry leading Life Assurance
Healthcare Cash Plan
Wellbeing Employee Assistant Programme
Pension Scheme
Eye Care Vouchers
Long Service Award
Season Ticket Loan
Occupational Health Service

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