Quotation & Technical Support (Fire Alarms)

2 weeks ago

Aylesbury, United Kingdom CV-Library Full time

Quotation & Technical Support (Fire Alarms) – Aylesbury (Office-Based) – £30,000-£34,000 per annum (Negotiable)

Quotation & Technical Support (Fire Alarms) Package Overview:

* Salary £30,000 - £34,000 per annum (Negotiable)

* Full-time, Permanent

* Aylesbury

* Office-Based

* Training & development opportunities

* Career progression within a growing company

Company Overview - Quotation & Technical Support (Fire Alarms)

This company is a reputable business with over 20 years of experience in the fire protection industry. Our client is currently seeking a Quotation & Technical Support (Fire Alarms) to join their highly valued and collaborative team on a full-time, permanent basis.

This is an office-based role and you will be working with multiple clients across different sectors. These include commercial, residential, educational, industrial and healthcare.

You will be part of a team who all understand the importance of working together to ensure a high standard of work is delivered. You will be given support, training and the correct tools to carry out your role efficiently and effectively.

Quotation & Technical Support (Fire Alarms) Role and Responsibilities:

* Assist in preparing and processing client quotations for installations, maintenance, and repairs.

* Gather and review required technical specifications from engineers and team members to produce accurate quotes.

* Communicate with suppliers for pricing and ensure quotations reflect the latest costings.

* Follow up on issued quotations and provide updates to clients.

* Maintain accurate records of quotations, contracts, and project documentation in company systems

* Act as a first point of contact for clients, providing information and answering basic queries related to fire alarm systems, quotations, and service processes.

* Offer basic technical support to clients over the phone or via email, troubleshooting minor issues or directing them to appropriate engineers for advanced assistance.

* Assist engineers with the preparation of technical documentation and compliance paperwork.

* Support the team by gathering technical details from site reports to assist in project planning and quotations.

* Work closely with the sales and technical teams to ensure quotations and projects are aligned with client requirements and budgets.

* Ensure that all quotations and projects comply with relevant fire safety regulations and company standards.

Quotation & Technical Support (Fire Alarms) Skills and Experience:

* Ability to produce accurate quotations based on technical input and cost estimates.

* Technical knowledge and experience of fire alarm systems required.

* Experience in handling client queries and providing high-quality customer service.

* Strong organisational skills and attention to detail when preparing quotes, managing documentation, and coordinating tasks.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or project management software.

DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Industry Key Words: Installation Engineer, Maintenance Engineer, Service Engineer, Fire and Security Engineer, Security Engineer, Fire Alarm, Security Systems Engineer, Fire Extinguisher, Emergency Lighting, Nurse Call Systems, Disabled Refuge Systems, Fire Systems Engineer, Fire Engineer, Senior Fire Engineer, Fire & Security Systems Engineer, CCTV, Close Circuit Television, Automatic Number Plate Recognition, ANPR, Access Control, Door Entry, Automated Gates, Commissioning, Life Safety, Health and Safety, Fire Safety, Intruder Alarm, Fire Suppression, Fire Protection, Hikvision, Dahua, Qvis, Galaxy, Texecom, Scantronic, Paxton, PAC, Net2, Wisenet, Morley, Advanced, Kentec, C-tec, Entrotec, Gent, Hojicki, HiFire, Pelco, Menvier, Concept Pro, Haes, Notifier, IRS, Integrated Reception Systems, Communal TV, Supervisor, PM, Project Manager, Installation Manager, Project Engineer, Technical Manager, Operations Manager, Ops Manager, Engineering Manager, Service Manager, Sales, Account Executive, Account Manager, Targets, Cold leads, Warm Leads, B2B, B2C, New Business, Sales Representative, Field Sales, Lead Generation, KPI’S, OTE, On Target Earnings, Bonus Scheme, Commission, Performance Bonus, Uncapped, Commission, Generate, Revenues, Key Business, Market, Sales Executive, Sales Manager, Customer Service, Account, Answering, Client, Database, Detail, Organised, Manage, Phones, Requests, CRM, Phones, Requests, Scheduling, Service, Solutions, Team, Training, Verbal, Office, Filing, Excel, Microsoft, Microsoft Access, Computer, Customer Satisfaction, Complaints, Customer Experience, MS Office, Time Management, Scheduling, Microsoft Outlook, Call Transferring, Answering Phones, Data Entry, Conflict resolution, Customer Retention, Admin, Administration, Administrative, Microsoft Office, Google Suite, Data Entry, Meeting Minutes, Calendar Management, Diary Management, Verbal Communication, Written Communication, Microsoft Excel, Microsoft Outlook, Database Management, CRM, Expense Report, QuickBooks, Office coordination, Problem-Solving, Receipt Management, Phone etiquette, Answering Phones, Call Transferring, Filing, Social Media, Social Media, Switchboard, Word Processing, Data Entry, Technical Support, Security, Access Control, CCTV, Helpdesk, IT Support, Customer Support, Technologies, Desktop Support, SIP, FCR, Help Centre

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