Desktop Support Analyst

1 month ago


Newport Pagnell, United Kingdom CV-Library Full time

Desktop Support Analyst
Permanent
Salary: £29,000 - £34,000 (+ benefits)
Location: Home / Newport Pagnell

Skills: Windows O/S, Mac O/S, Office 365, Remote Desktop tools

We are looking to recruit a Desktop Support Analyst to join a leading global agency based in Newport Pagnell. This role is essential in providing first and second-line technical support, ensuring the smooth operation of IT systems and services.

This is a hybrid role and you will be required to work on site in Newport Pagnell 2 days a week.

Key Responsibilities

Technical Support & Team Collaboration:

Provide first and second-line technical support to end users in person, over the phone, and remotely.
Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
Diagnose and resolve software issues across Windows, macOS, Linux, and enterprise applications.
Collaborate within a close-knit IT team to deliver efficient and effective solutions.Hardware & Software Management:

Install, configure, and maintain desktops, laptops, servers, and virtual systems.
Manage device setup, configuration, and maintenance using Intune.
Perform system upgrades, patches, and software deployments.
Maintain hardware inventory to ensure accountability and functionality.User Account & Access Management:

Manage user accounts, permissions, and role-based access using Active Directory and Entra.
Support onboarding processes, setting up accounts and systems for new employees.
Ensure compliance with IT security policies, including ISO:27001 standards.Network Troubleshooting:

Diagnose and resolve basic network connectivity issues, such as Wi-Fi, LAN, and VPN problems.
Liaise with network teams for escalations and advanced troubleshooting.Communication & Documentation:

Maintain accurate documentation of support activities, troubleshooting steps, and resolutions.
Use ticketing systems to manage and track IT support requests.
Provide user training, develop guides, and communicate system updates effectively.Compliance & Security:

Enforce IT policies and ensure systems adhere to security protocols.
Support compliance initiatives and contribute to a secure IT environment.Person Specification

We're looking for someone with:

Strong knowledge of Windows, macOS, Linux, and iOS operating systems.
Proficiency with Office 365, enterprise software, and remote desktop tools.
Experience with PowerShell and Bash scripting.
Familiarity with Cloud Hybrid infrastructure and networking basics (IP, DHCP, DNS, Wi-Fi).
Strong problem-solving skills, excellent communication, and attention to detail.
Experience with IT ticketing systems, such as Deskpro.
Ability to work within tight security restrictions and follow complex technical processes


  • Desktop Engineer

    3 weeks ago


    Newport Pagnell, Milton Keynes, United Kingdom Data Careers Full time

    Key ResponsibilitiesSupporting a desk move project, including setting up and sorting IT equipment and cables.Providing basic support for IT systems, including desktops, laptops, and peripheral devices.Following technical processes and maintaining high security standards.Assisting the IT team with day-to-day tasks to ensure smooth operations.We estimate the...

  • Business Analyst

    3 days ago


    Newport, United Kingdom IntaPeople Full time

    Business Analyst – Virtual Desktop ProjectLocation: Newport (within daily commuting distance) Onsite Requirement: Up to 4 days per weekRate: £(Apply online only)p/d Inside IR35January - April initially (very good chance of extensions)Are you a skilled Business Analyst with a strong IT background? We are looking for a talented professional to join our...

  • Business Analyst

    4 days ago


    Newport, United Kingdom CV-Library Full time

    Business Analyst – Virtual Desktop Project Location: Newport (within daily commuting distance)  Onsite Requirement: Up to 4 days per week Rate: £(Apply online only)p/d Inside IR35 January - April initially (very good chance of extensions) Are you a skilled Business Analyst with a strong IT background? We are looking for a talented...


  • Newport, Newport, United Kingdom Vets2industry Full time

    About the Role: As a Desktop Infrastructure Technician at Vets2industry, you will be responsible for designing, implementing, and maintaining a robust desktop infrastructure that supports the needs of our students and faculty. With a strong focus on technical excellence, you will ensure the seamless integration of hardware, software, and network components...


  • Newport Pagnell, Milton Keynes, United Kingdom Data Careers Full time

    About the RoleIn this Desktop Engineer position, you will play a crucial role in supporting our clients' IT systems, including desktops, laptops, and peripheral devices. You will also be responsible for setting up and sorting IT equipment and cables as part of a desk move project.The ideal candidate will have strong problem-solving and organisational skills,...

  • Business Analyst

    3 weeks ago


    Newport, United Kingdom Hays Technology Full time

    Business Analyst Contract - Paying between £400 to £450 Per Day, Inside IR35, Based in South Wales, Hybrid Working, To start in JanuaryYour new company You will be working with a leading organisation that is based in South Wales.Your new role Working as a Business Analyst, you will analyse and optimise infrastructure systems to enhance operational...


  • Newport Pagnell, United Kingdom Jobheron Full time

    An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients.The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis.Candidates must be good communicators, clear...


  • Newport Pagnell, United Kingdom Jobheron Full time

    An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis.Candidates must be good communicators, clear...

  • It Service Desk

    3 weeks ago


    Newport Pagnell, United Kingdom Welcome Break Full time

    IT Service Desk Analyst - 2nd Line Welcome Break, Newport Pagnell, MK16 9EZ Maternity Cover - 1 year FTC Full time role Up to £27,500 p/a plus £3,500 On Call Allowance We're looking for maternity cover for one of our world-class team members on a 12 month fixed term contract.We have an exciting roadmap ahead.From networks and infrastructure to applications...

  • IT Support Specialist

    9 hours ago


    Newport Pagnell, Milton Keynes, United Kingdom Welcome Break Full time

    About the Role: We are seeking an experienced Second Line IT Support Analyst to join our team at Welcome Break. As a key member of our IT department, you will be responsible for delivering exceptional support services to all team members across various environments. Your primary focus will be on providing timely and effective solutions to hardware and...

  • IT Technician

    1 month ago


    Newport Pagnell, United Kingdom Data Careers Full time

    IT Technician2 Month ContractLocation: Newport Pagnell (Office Based)Rate: £150 per dayAre you passionate about IT and looking to kickstart your career in a hands-on, supportive environment? We're seeking an IT Technician to assist with a desk move project and basic IT tasks. This is a fantastic opportunity for someone local to Newport Pagnell who enjoys...


  • Newport, United Kingdom High Profile Resourcing Ltd Full time

    Technical Analyst (1st Line Support) Newport (based on-site full time) £24-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work...


  • Newport, United Kingdom High Profile Resourcing Ltd Full time

    Technical Analyst (1st Line Support)Newport (based on-site full time)£24-26,000/annumAre you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work...


  • Newport, United Kingdom CV-Library Full time

    Technical Analyst (1st Line Support) Newport (based on-site full time) £24-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive...


  • Newport, United Kingdom High Profile Resourcing Ltd Full time

    Technical Analyst (1st Line Support) 3 month contract with scope for extension Newport (based on-site full time) £23-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client...


  • Newport, United Kingdom CV-Library Full time

    Technical Analyst (1st Line Support) 3 month contract with scope for extension Newport (based on-site full time) £23-26,000/annum Are you passionate about IT and eager to join a dynamic and award-winning team? We're looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our...

  • Service Desk Analyst

    1 month ago


    Newport, United Kingdom CV-Library Full time

    Ready to take the next step in your IT career as a Service Desk Analyst? Are you the go-to problem-solver, equipped with the expertise to handle any hiccup that comes your way? Do you thrive on delivering extraordinary support and creating smooth, seamless user experiences? If you’re a troubleshooting pro who loves helping users, this could be the...

  • Asbestos Lab Analyst

    2 months ago


    Newport, United Kingdom CV-Library Full time

    Job Title: Asbestos Lab Analyst. Location: Newport, South Wales. Salary / Benefits £24k- £29k + Training + Benefits We have an exciting opportunity in South Wales for a BOHS P401 qualified Asbestos Lab Analyst to join a friendly and well-respected UKAS accredited Asbestos Laboratory. This role would suit someone who is looking to join a...

  • Asbestos Lab Analyst

    3 weeks ago


    Newport, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Lab Analyst. Location: Newport, South Wales. Salary / Benefits £24k- £29k + Training + Benefits We have an exciting opportunity in South Wales for a BOHS P401 qualified Asbestos Lab Analyst to join a friendly and well-respected UKAS accredited Asbestos Laboratory. This role would suit someone who is looking to join a forward...


  • Newport, United Kingdom CV-Library Full time

    Senior Business Analyst Newport (x4 per month) £54,945 **Must have BCS International Diploma in Business Analysis (or equivalent) The Opportunity Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through an incredible digital transformation whilst prioritising forward thinking and...