Field 2nd Line IT Support Engineer

4 days ago

Newport Pagnell, United Kingdom Jobheron Full time

An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis.

Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.

Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team.

This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.

The role involves:

  • High-quality tools
  • Home and client-site working in your region
  • Varied challenges and a focus on good quality work

Key Responsibilities:

  • As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support.
  • Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary.
  • Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion.

Required Qualifications & Experience:

  • At least 3 years of IT Support experience, preferably including on-site networking
  • Maths and English qualifications equivalent to GCSE C or above
  • Full Driving Licence
  • Access to own vehicle for visits to client sites in the region (subsidised via expenses)
  • Home office environment suitable for working from home, plus some storage space for limited spares stock
  • DBS Check
  • Other additional GCSEs at C or above (or equivalent)
  • Microsoft Certifications
  • CompTIA Certifications

Desirable Skills:

  • Ability to work on own initiative and in a team
  • Good communications skills
  • Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working
  • Ability to problem solve in a logical manner
  • Efficient, well-organised, and able to prioritise
  • Able to update stakeholders, manage risk and understand client priorities
  • Maintaining & improving technical documentation
  • Out of Hours cover on a rotating schedule with other colleagues

Desirable Experience:

  • Windows Desktop and Server operating systems
  • Cloud Services (control panels, Microsoft 365)
  • Desktop support diagnosing problems
  • Networking, broadband, VoIP
  • Mobile Device Support
  • On-premises networking
  • Networked printers, scanners and phones
  • Remote/virtual desktop (Citrix, for instance)
  • Remote Support Tools such as Connectwise Control
  • Ticketing platforms such as Connectwise Manage

Benefits:

  • Friendly environment
  • Home-based/remote working

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer, IT Engineer and IT Field Engineer may also be considered for this role.

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