Information Technology Support Engineer
2 weeks ago
12-month contract opportunity for an experienced 2nd line IT Support Specialist with the potential to go permanent.
Candidates must be based within a commutable distance to Newport, Wales for this role. The role will be based onsite in Newport.
Working for a leading global organization you will provide end-user support to 2nd level assisting users at the deskside and remotely working as part of a team. You will need 5+ years of experience in endpoint deployment and support including ServiceNow, Windows, Intune, Mac (Jamf ideal), Azure & AD .
1st class communication and interpersonal skills and experience working within ITIL environments are sought. In addition to providing support onsite in Newport, 1-2 days per month may involve travel to other sites in the EMEA region.
Hours: 8am - 5pm Mon- Fri
Start: ASAP
Key responsibilities will include:
- Work with limited supervision independently and as part of team
- 1st through 2nd level support of IT hardware & software both onsite and remotely
- Work as part of global support team to resolve support issues
- Follow ITIL processes to prioritize log and track support calls within required timescales fully utilizing Service Now
- Carry out requests and duties as directed by Manager
- Progress projects and assist with technical and platform migrations
- Support and maintain video conferencing equipment
- Highlight repeat issues and potential system improvements
- Create, maintain and update technical documentation
- Diagnose and resolve issues on Windows and Mac devices
- Experience with Intune and Jamf
- Experienced with ServiceNow
- Install, maintain and support hardware/ software including configuration, moves & changes
- Travel to other sites/ offices – 1-2 days per month
- Be the face of the Technology & Systems teams
Key skills and experience required
- Degree in Information Technology, Computer science or related field
- First-class communication, interpersonal and customer service skills and ability to liaise effectively at all levels including VIPs
- 5+ years experience in endpoint deployment, updating, and application packaging.
- Experience with Intune for Windows and Jamf for Mac
- Experienced with Active Directory, Azure, Office 365, Cyber, Antivirus & Firewall
- Experienced with ServiceNow
- Experienced within ITIL environments – certification ideal
- Proficient in incident management tools and processes
- Technical certifications e.g Comptia A+, Network+ etc ideal
- Experience working in a global organization/ environment
- Ability to prioritize and execute tasks in a high-pressure environment
- Strong problem-solving and troubleshooting skills
2nd line support, 2nd level support, EUC support, Desktop support, End user support, ServiceNow, Intune, Jamf, Windows & Mac, Active Directory, Azure, O365
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