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Hotel Front of House Manager

2 months ago

Burnley, United Kingdom CV-Library Full time

Our client is a destination hotel resort based in Lancashire and they are seeking a knowledgeable Front of House Manager to work within their busy hotel complex and uphold their commitment to exceptional guest experiences and impeccable service.

Responsibilities:-

* Oversee the operation of the front of the front of house area, ensuring that all guests receive an exceptional experience from arrival to departure.

* Manage and train front desk team, concierge staff and other customer-facing employees to uphold exceptional service standards.

* To ensure that the guests needs are met promptly you will need to liaise closely with other departments - housekeeping, maintenance and food & beverage.

* Assist in managing reservations, check-ins, check-outs, and guest inquiries efficiently.

* Respond to guest concerns or complaints quickly and professionally to guarantee their satisfaction.

* Maintain the lobby area inviting and well-organized, ensuring it remains clean and visually appealing.

* Work with the management team to create strategies that enhance guest experiences and improve operational efficiency.

Qualifications:-

* A minimum of 2 years of prior experience in hospitality or hotel management is required.

* Proven supervisory skills with the ability to effectively lead and motivate a team.

* Strong understanding of front office operations, reservation systems, and best practices in customer service.

* Exceptional communication skills with a focus on customer satisfaction.

* Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail.

* Willingness to work evenings, weekends, and holidays as necessary.

We are looking for a candidate who is passionate about delivering exceptional service. If you are dedicated to hospitality excellence, then apply today.

Salary: £30,000.00-£33,000.00 per year

Benefits:

* Company pension

* Discounted or free food

* Employee discount

* Free parking

* Gym membership

* Sick pay

Location: East Lancashire

(Please note that due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally. If you have not heard back from us within 14 days, please consider your application unsuccessful.)