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Customer Service Executive

2 months ago

Bristol, United Kingdom CV-Library Full time

CUSTOMER SERVICE EXECUTIVE

Full time – Monday to Friday 9am - 5.30pm

COMPANY OVERVIEW

Our client is a leading brand on the world market, is based in Bristol with five divisions in the group offering services to the Garden Retail, Horticulture, Sport, Industrial, and Fencing industries as well as direct to consumers.

The Customer Service Executive will work as part of the Sales team supporting the delivery of excellent customer service to our trade customers and ensuring that orders are processed quickly and efficiently and deliveries made on time.

JOB PURPOSE

You will work as part of the Sales team supporting the delivery of excellent customer service across the commercial division as well as ultimately developing sales and servicing customer requirements in our Sport, Horticulture and Industrial sector to a high standard, primarily by telephone. 

JOB SPECIFICATION

Answering inbound customer and supplier calls
Accurate input of customer orders into the order-entry system to ensure customer needs are met in a timely and effective manner and in support of other departments at busy periods
Providing a key link between the Sales, Customer Service and delivery teams to ensure excellent levels of customer service are maintained
Liaising with courier services, trouble shooting where required.
Taking responsibility for the administration and filing of any related paperwork

QUALIFICATIONS/ EXPERIENCE

Previous customer service or sales support experience in an office environment
Experience with MS Office software, especially Excel, Word and Outlook and preferably CRM/database experience
Strong attention to detail even when working under pressure
Good "business" communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
A professional telephone manner
A positive ‘can-do’ attitude and proactive mindset
A flexible and hands-on approach to working in a team.

SALARY/BENEFITS

Up to £25,000
Private Health Scheme
24/4 GP Service
Wellbeing Programme inc. online fitness and relaxation classes
Discount vouchers for high street stores, cinema and food outlets
Onsite Parking
Cycle to work scheme
Staff events
Opportunity to develop within the company

Please call Michelle on (phone number removed) for more information and email a copy of your CV  to (url removed) to prompt a call back