Customer Service Agent

1 month ago

Salford, United Kingdom CV-Library Full time

Brook Street has an opportunity for an established Customer Service Agent to join an excellent organisation on a temporary basis for 4 months.
Hours:
Monday - Friday (9-5)

Key Responsibilities:

Respond to Customer Inquiries: Handle inbound calls, emails, and live chat messages, providing accurate information and resolving issues efficiently.
Provide Excellent Service: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
Maintain Records: Accurately document customer interactions, transactions, and feedback in our CRM system.
Collaborate with Team: Work closely with other team members to ensure consistent service delivery and support departmental goals.
Handle Administrative Tasks: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.
Key Requirements:

Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
Attention to Detail: Meticulous and accurate in handling customer information and transactions.
Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
What We Offer:

Supportive Environment:
Potential for further employment

How to Apply:
Contact James on (phone number removed) or apply now

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