Customer Service Representative

4 weeks ago


Salford, Salford, United Kingdom Brook Street NMR Full time
{"title": "Customer Service Agent", "description": "Customer Service Agent

Brook Street NMR is seeking an experienced Customer Service Agent to join our team on a temporary basis for 4 months. The successful candidate will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues efficiently.

Key Responsibilities:
  • Respond to Customer Inquiries: Handle inbound calls, emails, and live chat messages, providing accurate information and resolving issues efficiently.
  • Provide Excellent Service: Deliver exceptional service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
  • Maintain Records: Accurately document customer interactions, transactions, and feedback in our CRM system.
  • Collaborate with Team: Work closely with other team members to ensure consistent service delivery and support departmental goals.
  • Handle Administrative Tasks: Assist with administrative duties related to customer service operations, including processing orders and updating customer records.
Requirements:
  • Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
  • Attention to Detail: Meticulous and accurate in handling customer information and transactions.
  • Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
What We Offer:
  • Supportive Environment: A dynamic and supportive work environment that encourages growth and development.
  • Potential for Further Employment: Opportunities for further employment with Brook Street NMR.

Apply now by contacting James on 07487549623 or submit your application through our website.

", "lang_code": "en"}

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