Customer Services Associate

4 days ago

Leeds, United Kingdom CV-Library Full time

Customer Services Associate - 1st Line (HR/Payroll)

Competitive plus Bonus plus Benefits

Wigan, UK/Leeds, UK

Permanent Full Time

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts - 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services.

We're looking for candidates to join us on both permanent and fixed-term contracts.

What Will You Be Doing?

As a Customer Services Analyst - 1st Line, your responsibilities will include:

* Responding to incoming customer cases, providing support and guidance on our products

* Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution

* Taking a proactive approach to resolving queries through initial investigations and utilizing available resources

* Escalating more complex issues to the 2nd Line Support team when necessary

* Achieving individual and team targets, including Net Promoter Score and quality metrics

* Prioritizing daily workload to meet customer SLAs and ensure timely resolutions

* Supporting user acceptance testing and contributing to the knowledge base content

* Fostering a positive team environment, collaborating with colleagues to achieve shared objectives

* Exemplifying IRIS values and representing our brand with professionalism and warmth

* Actively participating in our competency framework to enhance skills and career progression

* Continually developing expertise in our products through ongoing training and development initiatives

* Completing all mandatory training modules, including current data protection requirements

What Are We Looking For?

To thrive in this role, you should bring:

* Experience in customer-facing telephone roles (desirable)

* Strong customer focus and dedication to delivering exceptional service

* Teamwork skills, with a collaborative approach to achieving goals

* A passion for innovation and continuous improvement

* Effective problem-solving abilities to tackle challenges proactively

* Results-oriented mindset, striving to exceed targets and expectations

* Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues

This is your opportunity to join a dynamic team where your skills and dedication will make a real difference. Apply now to be considered for this exciting role.

Please note: In the case of high application volume, the application window may close early.

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed 93rd in the Grant Thornton Sunday Times Top Track 250, which is compiled by Fast Track and published in The Sunday Times each September, celebrates Britain's private mid-market growth companies with the biggest performance.

Why you should apply…

We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?

* Competitive salary including quarterly commission scheme and bonus scheme

* 26 days holiday allowance

* Private medical healthcare

* Life assurance

* Pension

* Complimentary benefits, including Bike to Work and discount schemes

  • Customer Service Associate

    3 weeks ago

    Leeds, Leeds, United Kingdom Tesco Full time

    About the RoleWe are looking for a talented and enthusiastic Customer Service Associate to join our team at Tesco. As a Customer Service Associate, you will play a vital role in ensuring that our customers receive excellent service and have a great shopping experience.The ideal candidate will have a passion for delivering great customer service and have...

  • Customer Relationship Associate

    6 months ago

    Leeds, United Kingdom Exemplar Health Care Services Limited Full time

    **Customer Relationship Associate** **Position**: Customer Relationship Associate **Location**: Home based, with travel to Head Office in Rotherham once a month **Contract type**: 40 hours per week, predominately Monday to Friday but must be flexible **Rate**: £27,000 per annum **This is an exciting opportunity to work for a forward-thinking and growing...

  • Customer Service Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Associate at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Leeds, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...

  • Customer Service Representative

    4 weeks ago

    Leeds, Leeds, United Kingdom Markel International Services Ltd Full time

    We are seeking a skilled and experienced Receptionist to join our team at Markel International Services Ltd. The successful candidate will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.Key Responsibilities:Meet and greet clients and associates, managing conference facilities and room...

  • Customer Service Representative

    4 weeks ago

    Leeds, Leeds, United Kingdom Markel International Services Ltd Full time

    About the Role:We are seeking a skilled Receptionist to join our team at Markel International Services Ltd. As the first point of contact for clients and visitors, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our Leeds office.Key Responsibilities:Meet and greet clients and associates, managing conference...

  • Phone Shop Customer Service Associate

    4 days ago

    Leeds, Leeds, United Kingdom Tesco Full time

    About the RoleThis exciting opportunity as a Phone Shop Customer Service Associate in our Leeds Garforth Superstore offers a unique chance to join a dynamic team dedicated to delivering exceptional customer experiences.Job SummaryWe are seeking a skilled and enthusiastic individual to join our retail sales team. As a Phone Shop Customer Service Associate,...

  • Customer Experience Associate

    5 days ago

    Leeds, United Kingdom A-List Marketing Full time

    About A-List MarketingWe are a dynamic team dedicated to delivering exceptional results in the marketing industry. Our company is passionate about providing top-notch services to our clients.Job Title: Customer Experience Associate - Sales and Service ExpertSalary:Estimated annual salary: $50,000 - $70,000 based on experience and qualifications.Job...

  • Customer Experience Associate

    5 months ago

    Leeds, United Kingdom Rhodium Consulting Limited Full time

    REF: EM0048 Vacancy: Customer Experience Associate Location: Leeds **Salary**: Negotiable, DOE + Bonus Hours: 40 hours per week 08.30 to 17.00 Monday to Friday We are recruiting on behalf of a UK leading Manufacturer, with distribution centres throughout the UK, who are looking to employ a Customer Experience Associate to join their successful team in...

  • Customer Service Officer

    5 months ago

    Leeds, United Kingdom HSBC Full time

    -Job description Mortgage Associate - Hybrid, Leeds At HSBC Mortgages we are currently looking for those who have a passion for helping customer and strive to provide a superior service. This is a full-time role. Mortgage and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for...

  • Customer Solutions Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Lowell Financial Ltd Full time

    Lowell Financial Ltd is a leading company in the UK finance sector, and we're excited to announce a new opportunity for talented individuals to join our team as a Customer Solutions Associate.We're looking for someone with excellent interpersonal skills, who can build rapport with customers and demonstrate active listening. Previous collections or sales...

  • Customer Service Associate

    2 weeks ago

    Leeds, Leeds, United Kingdom Farmfoods Full time

    Job Title: Retail AssistantWe are seeking a reliable and friendly Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will be responsible for providing excellent customer service, maintaining a clean and safe shopping environment, and working collaboratively with the team to achieve sales targets.Key Responsibilities:Provide...

  • Customer Service Associate

    5 days ago

    Leeds, Leeds, United Kingdom Next Full time

    Company OverviewWe are Next, a dynamic retail company committed to delivering outstanding service and excellent stock operations to our customers.About the Role:To succeed as a Sales Team Member, you will be part of a fast-paced store team where your top priority is to offer exceptional customer service and support all Company policies and procedures.Key...

  • Customer Service Representative

    1 month ago

    Leeds, Leeds, United Kingdom Conduent Business Services Full time

    Join Conduent Business Services as a Customer Service Representative and be part of a dynamic team that values diversity and skills. As a key member of our team, you will provide exceptional customer service over the phone, email, and webchat, identifying opportunities to promote additional services and resolving customer complaints and queries. Key...

  • Customer Service Representative

    3 weeks ago

    Leeds, Leeds, United Kingdom Conduent Business Services Full time

    Join Conduent Business Services, a Global Business Processing Outsource company, as a Customer Service Representative in our Leeds office. As a key member of our team, you will be responsible for managing customer calls, web chat, and correspondence. We value diversity and expect you to have good general PC knowledge and IT skills. Training will be provided...

  • Customer Service Representative

    4 weeks ago

    Leeds, Leeds, United Kingdom Conduent Business Services Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Conduent Business Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesProvide excellent customer service over the phone, email, and webchat.Identify...

  • Customer Service Representative

    1 month ago

    Leeds, United Kingdom Conduent Business Services Full time

    Here at Conduent we believe that a typical Customer Service Advisor doesn’t really exist! We value the diverse range of skills and experiences our colleagues bring day to day to our company. We expect you to have good general PC knowledge and IT skills, however the ability to provide a professional and efficient service to our customers and clients is...

  • Customer Service Representative

    4 weeks ago

    Leeds, Leeds, United Kingdom Conduent Business Services Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key ResponsibilitiesProvide excellent customer service over the phone, email, and...

  • Customer Service Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Iceland Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Assistant to join our team at Iceland. As a Retail Assistant, you will play a vital role in ensuring our customers have an exceptional shopping experience.Your key responsibilities will include maintaining high standards of store presentation, providing excellent customer service, and working...

  • Customer Service Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom Iceland Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Assistant to join our team at Iceland. As a Retail Assistant, you will play a vital role in ensuring our customers have an exceptional shopping experience.Key Responsibilities:Deliver great standards and maintain a store to be proud ofProvide excellent customer service and supportWork...

  • Mortgage Associate

    4 weeks ago

    Leeds, Leeds, United Kingdom HSBC Global Services Limited Full time

    About the RoleWe are currently looking for a skilled Mortgage Associate to join our team at HSBC Global Services Limited. As a Mortgage Associate, you will play a key role in our department, having the right conversations to fully understand customer needs.Key ResponsibilitiesEngage with a wide range of customers over the telephone, using your strong verbal...