Service desk Manager- FM

1 day ago


Fareham, United Kingdom CV-Library Full time

Job description:

Service Desk Manager - facilities management (FM) environment, specifically focused on overseeing a service desk team of 8 and 2 team leaders. This position is critical in ensuring that client inquiries and technical issues, likely related to a CAFM (Computer-Aided Facility Management) system, are handled efficiently and effectively.
Key elements include:

Role Summary:

Supervising a team: Leading a technical support team, ensuring high levels of customer satisfaction, mentoring staff, and guiding day-to-day operations.
Collaboration: Working closely with other FM departments and maintaining system performance.
Process Management: Monitoring ticketing in the FM system, raising Purchase Orders (POs), and ensuring that company policies are adhered to.
Training and Development: Overseeing training for both new hires and ongoing development of existing staff.
Reporting: Preparing performance reports and presenting to management.Qualifications:

Experience: At least two years in both facilities maintenance and a supervisory or management role, ideally in technical support.
Skills: Strong problem-solving skills, attention to detail, organizational ability, and effective communication with both technical and non-technical users.This role seems ideal for someone with a blend of FM system knowledge, team leadership experience, and a knack for problem-solving.

Benefits:

Annual leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount

Apply now for more details :)



  • Fareham, United Kingdom Platinum Facilities Maintenance Services Full time

    **Service Desk Coordinator** - Service Desk Coordinator or Helpdesk Coordinator or Facilities Administrator or Administrator._ Become a vital part of our friendly family-owned business as a Service Desk Coordinator! Located at our head office in Fareham, near Portchester, Gosport, Portsmouth, and Southampton, this is a great chance to join our team. This...


  • Fareham, United Kingdom CV-Library Full time

    Job Types: Full-time, Permanent Location: Fareham As the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people...


  • Fareham, United Kingdom Invictus Group Full time

    Job Types: Full-time, PermanentLocation: FarehamAs the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people skills, and...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Service Desk ManagerInvictus Group is seeking a highly skilled Service Desk Manager to oversee the service desk team and ensure seamless communication between the desk and on-site service management.Key Responsibilities:Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Service Desk ManagerInvictus Group is seeking a highly skilled Service Desk Manager to oversee the service desk team and ensure seamless communication between the desk and on-site service management.Key Responsibilities:Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Job Title: IT Help Desk ManagerJob Summary:We are seeking an experienced IT Help Desk Manager to join our team at Invictus Group. As a key member of our facilities management team, you will be responsible for overseeing the service desk team and ensuring smooth communication between the desk and on-site service management.Key Responsibilities:Manage the...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Job Title: IT Help Desk ManagerJob Summary:We are seeking an experienced IT Help Desk Manager to join our team at Invictus Group. As a key member of our facilities management team, you will be responsible for overseeing the service desk team and ensuring smooth communication between the desk and on-site service management.Key Responsibilities:Manage the...

  • FM Assistant

    2 months ago


    Fareham, United Kingdom Connect2Hampshire Full time

    Job Title: FM Assistant Location: Fareham Parkway Contract Type: Part Time Salary: £11.79 PH About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are...


  • Fareham, Hampshire, United Kingdom Invictus Group Full time

    Job Types: Full-time, Permanent Location: Fareham As the Service Desk Manager, you will oversee the service desk team and ensure smooth communication between the desk and on-site service management. You’ll play a key role in maintaining service quality and managing client expectations. This position requires strong leadership, excellent people skills,...

  • FM Assistant

    4 weeks ago


    Fareham, United Kingdom Connect2Hampshire Full time

    Job Title: FM Assistant Location: Fareham Parkway Contract Type: Part Time Salary: £11.79 PH About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned ...


  • Fareham, United Kingdom Tenon FM Full time

    **ABOUT THE ROLE**: We are currently recruiting for a motivated, reliable and customer focused Cleaner / Cleaning Operative to join our team based at Military Road, Fareham,PO16 8TT. **Job Type**: Permanent - Part Time. **Pay Rate**: £10.42 per hour. **Working Hours**: 17.5Hrs per week, 3.5Hrs per day, Monday to Friday - 09:00Hrs to 12:30Hrs. **Start...


  • Fareham, United Kingdom CV-Library Full time

    Role: Service Desk Technician Salary: Up to £28,000 dependent on experience + benefits Location: Onsite in Fareham SC clearance is required for this role. We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners...


  • Fareham, United Kingdom V3 Recruitment Full time

    Service Desk Coordinator Monday to Friday 08:30 until 17:00 £10.50 - £12 dependant on experience **General Duties**: Taking calls regarding facilities and maintenance issues. Preparing reports and documentation. Updating electronic records & updating / closing out of PPM records. Raising purchase & service orders. Ordering of parts and...


  • Fareham, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Role: Service Desk TechnicianSalary: Up to £28,000 dependent on experience + benefitsLocation: Onsite in FarehamSC clearance is required for this role.We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners operating as a...


  • fareham, United Kingdom CBS Butler Full time

    Job DescriptionRole: Service Desk TechnicianSalary: Up to £28,000 dependent on experience + benefitsLocation: Onsite in FarehamSC clearance is required for this role.We are looking for somebody that is passionate about IT and looking to embark on a career within a global organisation. You will be providing first line support to our customers and partners...


  • Fareham, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Service Desk Technician RoleWe are seeking a skilled Service Desk Technician to join our team at CBSbutler Holdings Limited trading as CBSbutler. As a Service Desk Technician, you will be responsible for providing first-line support to our customers and partners, resolving technical issues, and ensuring seamless IT operations.Key Responsibilities:Provide...


  • Fareham, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Service Desk Technician RoleWe are seeking a skilled Service Desk Technician to join our team at CBSbutler Holdings Limited trading as CBSbutler. As a Service Desk Technician, you will be responsible for providing first-line support to our customers and partners, resolving technical issues, and ensuring seamless IT operations.Key Responsibilities:Provide...


  • Fareham, United Kingdom Supply Desk Full time

    Overview Reference HLTA-Fare-ER Salary £80 - £90/day Job Location - United Kingdom -- England -- South East England -- Hampshire -- Fareham Job Type Contract Posted 02 September 2024Supply Desk are seeking a Higher Level Teaching Assistant for a "Good" school in Fareham Starting September 2024 Pay: £80 - £90 per day Hours: 08:30 - 15:30 Are you a...


  • Fareham, Hampshire, United Kingdom Fujitsu Full time

    Job Summary:Fujitsu is seeking a skilled Service Desk Support Technician to join our team. As a Service Desk Support Technician, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating to second and third-line teams as necessary.Key Responsibilities:Assign and respond to service desk...


  • Fareham, Hampshire, United Kingdom Fujitsu Full time

    Job Summary:Fujitsu is seeking a skilled Service Desk Support Technician to join our team. As a Service Desk Support Technician, you will be responsible for providing first-line support to our customers and partners, resolving IT-related issues, and escalating to second and third-line teams as necessary.Key Responsibilities:Assign and respond to service desk...