Customer Service Advisor

2 months ago

Glasgow, United Kingdom CV-Library Full time

The Rewards and Benefits on offer:

* Fantastic City Centre location.

* Incredibly friendly team working environment

* An excellent Pension scheme.

* Annual bonus scheme

* Virtual GP Service

* Great maternity/paternity leave

* Great holiday entitlement

* Just day shift, Monday to Friday.

* Training and Development opportunities

* Opportunity for working from home after probation

* Easily Accessible offices.

* Immediate Start Date

* The opportunity to secure a permanent contract from day one

Mtrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor, with a background in financial services, as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

* Handing a high volume of calls

* Answering inbound calls from callers

* Resolving customer claims

* Handling customer complaints and queries.

* Working to resolve customer issues and obtaining the customers’ refund where appropriate.

* Delivering fair and timely outcomes.

* Providing exceptional service to customers to encourage continued use of products and reservices.

About you:

* Customer Service experience with a background in financial services is essential

* The ability and experience to make decisions based on information presented

* Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

* Excellent written and verbal communication abilities, listening and empathy skills

* Comfortable with technology and the ability to use Microsoft Office

* A passion for delivering an excellent customer experience and finding the best outcome for customers

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