Customer Service Administrator/PA

2 months ago


Frimley, United Kingdom CV-Library Full time

Are you a well organised and pro-active customer service professional looking for a new and exciting challenge? Do you have experience in a personal assistant role with expertise in managing calendars, inboxes and general administration? Want to work proudly together as one team to deliver an outstanding service?

Our client is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. They are looking for a professional and enthusiastic Estate Services Adviser to join their team in Frimley, to provide office-based support to two of their team of eight Area Managers.

About you
As part of the Customer Experience Team, you will be a real ambassador for their customers, solution-focused, identifying challenges rather than problems and play a part in delivering performance at its best, on a personal and collaborative basis.

You will have strong decision making skills and be used to working under pressure and to very reactive and tight deadlines. A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to leaseholders, Estates Services Team, remote staff, contractors and each other.

Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week
Salary: £28,000 per annum

General Responsibilities

* Establish good relationships with Area Managers, Estate Managers and other estate-based

* staff to promote the services of the Customer Experience Team and provide support and solutions to day-to-day issues.

* General typing, filing, photocopying and all other reasonable office duties as required

* Work collaboratively with and support fellow team members as and when required

* Deal effectively with all telephone enquiries by either providing the solution or referring to

* the relevant member of the team with an emphasis on monitoring and tracking to resolution

* Manage diaries for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales

* Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take minutes in meetings, whilst observing absolute confidentiality.

Skills and Experience

Minimum of 5 GCSE’s at Grade A to C (to include English Language & Maths)

Previous experience in a PA/Administration, customer focused role

Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion



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