Helpdesk Administrator
2 weeks ago
Helpdesk Administrator (Camden Town, NW1) - £38,000
Be the Backbone of Excellence in a Prestigious Setting
Are you a highly organized and customer-focused professional? We are seeking a Helpdesk Administrator to join a thriving team in a prestigious building in Camden Town (NW1). This role offers an exciting opportunity to play a vital part in delivering exceptional service in a dynamic environment, with a competitive salary of £38,000 per annum.
About the Role:
As a Helpdesk Administrator, you will:
* Act as the first point of contact for clients, contractors, and team members via phone and email.
* Log and prioritize maintenance requests and allocate tasks to the engineering team.
* Monitor and manage the helpdesk system to ensure timely resolution of issues.
* Produce reports and maintain accurate records of work orders and service requests.
* Liaise with contractors and suppliers to coordinate planned and reactive maintenance.
* Ensure compliance with service-level agreements and escalate issues as needed.
What We’re Looking For:
* Previous experience in a helpdesk, administrative, or customer service role, ideally within facilities management.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* A proactive approach to problem-solving and a commitment to delivering high-quality service.
What We Offer:
* Competitive salary of £38,000 per annum.
* Career development and training opportunities.
* A supportive and collaborative team environment.
Location:
Camden Town, London (NW1)
How to Apply:
If you are ready to take on a pivotal role in a fast-paced and rewarding environment, we’d love to hear from you. Please submit your CV and a cover letter outlining your experience and skills
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