Helpdesk Administrator

Neway are looking for a Helpdesk Administrator to join our client based with Camden Council.

This role is starting 27th November, working 36 hours a week, initially for a 3 month contract that will be extended after review.

**Role Purpose**:
Represent the Council by providing the first point of contact with customers in ensuring Camden’s buildings are repaired and maintained to high standards, enabling services to be delivered from buildings which are safe, comfortable and serviceable. The role is responsible raising reactive repair and planned work requests on the IT systems. Providing high quality customer servicing ensuring the customer is kept fully informed of works throughout the process. The role will also be responsible for providing administrative support across the team to assist the team objectives of providing a high quality and cost effective service.

**Key aspects of the role**:

- Enter data onto the helpdesk system accurately with the required detail, ensuring the appropriate priority level is given to work orders dependant on risk and to allocate works to the correct contractor or internal resource.
- Co-ordinate works with customer and resource effectively ensuring all parties are kept informed of attendance times.
- Track and monitor the progress of works, ensuring that service level agreements (SLA’s) are adhered to by resources, that the customer is kept informed of progress at all times and that the system is kept updated in ‘real’ time from start through to completion.
- Dealing with all customer queries to a high standard and escalating issues where necessary.

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £17.17 per hour

Expected hours: 36 per week

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person