Help Desk Manager
5 days ago
Are you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you
The Role
As the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team, you’ll manage job allocations, customer queries, and ensure that all SLAs are met. Your role will involve overseeing quotes, handling customer complaints, and managing a team of Help Desk Coordinators.
You’ll also play a key role in staff development, conducting appraisals, supporting the Help Desk Supervisor, and working closely with HR and the Managing Director on performance management. You’ll be instrumental in shaping the future of the Help Desk team by interviewing and training new and existing staff, and reporting on key performance metrics.
Key Responsibilities:
• Oversee day-to-day Help Desk operations, ensuring all processes are followed correctly.
• Manage job allocations, customer inquiries, and ensure P1 and P2 jobs are updated before close of business.
• Lead and support Help Desk staff, conducting appraisals and performance reviews.
• Generate reports to monitor SLA targets, ensuring workload is managed effectively.
• Work closely with the Operations Manager and Managing Director to improve processes and team performance.
This is a fantastic opportunity for a driven individual looking to make a significant impact within a growing organisation. Apply today and help us deliver exceptional customer service
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Help Desk Manager
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!The RoleAs the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team, you’ll...
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Help Desk Manager
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! The Role As the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team,...
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!The RoleAs the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team, you’ll...
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!The RoleAs the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team, you’ll...
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!The RoleAs the Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. Leading a dynamic team, you’ll...
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!Check out the role overview below If you are confident you have got the right skills and experience, apply today.The RoleAs the Help Desk Manager, you will be...
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Basildon, United Kingdom Maxwell Stephens Recruitment Full timeAre you a natural leader with a passion for delivering excellent service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!Check out the role overview below If you are confident you have got the right skills and experience, apply today.The RoleAs the Help Desk Manager, you will be...
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Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full timeHelp Desk ManagerWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a Help Desk Manager, you will be responsible for leading a dynamic team of Help Desk Coordinators and ensuring the smooth and efficient running of the Help Desk operations.Key Responsibilities:Oversee day-to-day Help Desk...
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Help Desk Operations Manager
5 days ago
Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full timeHelp Desk ManagerWe are seeking a highly skilled and experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a Help Desk Manager, you will be responsible for leading a dynamic team of Help Desk Coordinators and ensuring the smooth and efficient running of the Help Desk operations.Key Responsibilities:Oversee day-to-day Help Desk...
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Help Desk Operations Manager
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Basildon, Essex, United Kingdom Maxwell Stephens Recruitment Full timeJob Title: Help Desk ManagerAbout the Role:We are seeking an experienced Help Desk Manager to join our team at Maxwell Stephens Recruitment. As a Help Desk Manager, you will be responsible for overseeing the smooth and efficient running of our Help Desk operations.Key Responsibilities:Oversee day-to-day Help Desk operations, ensuring all processes are...
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