Commercial Desk Investigator

2 weeks ago


london city of london, United Kingdom Indesure Recruitment Full time

COMMERCIAL PROPERTY DESK INVESTIGATOR NEEDED

Key Information:

Salary: up to £36,000

Work Type: Fully remote

Responsibilities:

  • Investigate potentially fraudulent commercial property claims.
  • Promote the Commercial Investigations Team among colleagues and clients.
  • Conduct and plan recorded telephone and video interviews.
  • Manage your own caseload, gather evidence, and maintain contact with policyholders.
  • Validate claims through third-party enquiries and liaise with the police and external agencies as needed.
  • Stay updated on current legislation and insurance practices.
  • Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
  • Issue repudiation and fraud outcome letters.
  • Meet SLA requirements and provide excellent customer service.
  • Accurately record all chargeable and non-chargeable time.
  • Handle complaints within FCA guidelines.
  • Identify, manage, and report fraudulent activities using data and technology.
  • Achieve objectives and operational targets as agreed with your line manager.

Competencies:

  • Thorough knowledge of insurance principles and their application to commercial and property claims, including business interruption.
  • Understanding of current case law, statutes, and legal liabilities.
  • Knowledge of building construction relevant to the role.
  • Ability to secure, preserve, and record evidence.
  • Proficient in MS Word and Excel.
  • Understanding of FCA regulations, GDPR, and complaints handling procedures.

Personal Attributes:

  • Excellent interpersonal and communication skills.
  • Inquisitive nature and strong attention to detail.
  • Effective negotiation skills.
  • Ability to plan and prioritize workload.
  • Strong team player with the drive to achieve targets.
  • Flexible and adaptable, willing to assist others during peak times.

Benefits:

  • Competitive salary based on skills, experience, and qualifications.
  • Flexible working options.
  • Study support for insurance qualifications.
  • Healthcare scheme and pension plan.
  • 25 days holiday plus bank holidays.
  • Discounts on various products and services.
  • Employee assistance program, life assurance, and group income protection.
  • Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps

JBRP1_UKTJ



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