Service Desk Officer

6 months ago

London, United Kingdom step stone media Full time

**PURPOSE OF THE JOB**

Provide a proactive, performance oriented, customer focused help desk service on behalf of Corporate Facilities management using software package Manhattan that supports the Council’s operational FM delivery for external and internal partners, including the wider operational estate.

Creating and issuing work orders to support contractors up to an agreed financial limit, ensuring that the contractor follows all health and safety protocols and provides appropriate risk assessments, method statements and permits to work prior to work commencing

**PRINCIPAL ACCOUNTABILITIES**

2. Investigate and co-ordinate responses to requests for emergency, urgent and routine reactive repairs and maintenance from customers; identifying the appropriate Client Manager and liaising between CFM, Technical & Operations teams, customer and contractors on progress and financial implications.

3. Responsible for creating and issuing work orders to support contractors up to an agreed financial limit and ensuring that the contractor provides appropriate risk assessments, method statements and permits to work prior to work commencing.

4. Maintain and periodically cleanse the Service Desk database, ensuring that they support a customer-focused and responsive service.

**Knowledge, including educational qualifications**:
1. Previous experience and knowledge of public or private sector FM service/help desk functions

2. Previous experience and knowledge of public or private sector FM service/help desk functions

3. Proficient in MS Office and Excel

**Experience**:
4. Experience of working in a service/help desk team in a large organisation.

5. Experience of negotiating and liaising with a wide range of suppliers, contractors and customers.

**Job Types**: Full-time, Temp to perm

**Salary**: From £15.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Experience**:

- call centre: 3 years (required)
- social housing: 1 year (required)
- Service Desk Officer: 4 years (required)
- FM service/help: 4 years (required)

Work Location: In person

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