Warehouse Manager, TPS Hull

6 days ago

hessle, United Kingdom Sytner Group Full time

Role Profile

To run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using denied TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that meets customer needs

Key Responsibilities
Warehouse and Sales Performance
• Set and allocate performance targets for the Warehouse Operatives and Van Drivers
• Distribute targets equitably and in accordance with the skill and experience of each team member
• Monitor and hit personal key performance targets
• Monitor and hit departmental key performance targets
• Regularly review targets with TPS Centre Manager and take action for any deviations
• Ensure the team is keep fully up to date with any TPS/VWG warehouse process changes

Managing the Team
• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses
• Ensure the team is properly trained and developed
• With support of the TPS Centre Manager, recruit new staff as required following the appropriate recruitment processes
• Ensure new staff undertake the required induction process
• Make core operating procedures and documented warehouse processes available to warehouse members and ensure business as usual continues when staff are off on holiday or transition out of the warehouse

Customer
• Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures
• Ensure the team organise and schedule deliveries to meet their customer needs
• Ensure the team respond promptly to requests and resolution of queries and complaints and support them when required

Internal
• With the TPS management team, monitor delivery schedules to help maintain and improve service levels
• Feedback customer comments to the TPS Centre Manager and TPS team to improve customer experiences
• Provide a professional image to the customer in line with TPS operational standards e.g. ensure van are clean and staff are wearing presentable uniforms
• Ensure parts returned for credit are dealt with current TPS process manual guidelines

Inbound Stock
• Ensure that all inbound stock (e.g. from Dordon, customers, PDR's) is checked, allocated to the correct locations and any anomalies reported
• Identify damaged or faulty parts received. Report issues to the appropriate staff at Dordon.
• Report damaged and faulty parts received within your Centre immediately to avoid negatively affecting the customer

Outbound Stock
• Ensure your team are trained to pick parts accurately
• Ensure all stock movements out of the building prior to despatch are accurately controlled - guarding against any unauthorised removal of parts stock
• Ensure that all outbound stock is securely package and handled to prevent transit damage
• Ensure that a receipt, payment and an authorised signature is obtained for all parts stock issued in accordance with current TPS process guidelines
• When appropriate, order stock

Stock Integrity
• Maintain a stock inventory to ensure shelf to system accuracy
• Ensure stock is kept safe, secure and in good condition, as per TPS/VWG process guidelines
• Conduct and document daily perpetual inventory checks. Support the stock audit team as required
• Ensure returns are processed are dealt with in accordance with current TPS process manual guidelines

Managing Deliveries
• Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer
• Ensure all customer delivery anomalies are reported to the Telesales team to advise the customer accordingly
• Identify the most effective and eficient delivery routes for the Van Drivers
• Ensure a clear understanding of where the delivery vans are at all times - allowing visibility to the rest of the team
Make sure you are using the latest version of this job description which can be found on TPS Hub

Internal
Systems and Processes
• Adhere to health and safety regulations at all times (particularly Manual Handling practices)
• Maintain a clean, tidy and eficient environment for the team to work in
• Comply with established business processes and guidelines (including warranty)
• Ensure correct disposal or recycling in compliance with environmental regulations
• Ensure that all exchange units are dealt with in accordance with current TPS process manual guidelines
• Ensure personal protective equipment (PPE) are correctly used and stored
• Correctly adhere to Vehicle Payloads
• Ensure that cash and cheques are handled securely
• Complete all required documentation accurately and promptly

Key Competencies
• Genuinely TPS
• Customer Experience
• Managing Self
• Operational Effectiveness
• Managing People
Experience and Knowledge
• A proven ability in managing and motivating a team to achieve performance objectives
• Ability to communicate effectively and build strong relationships with all key stakeholders
• Able to use computer systems and software packages effectively (e.g. Excel, SAP)
• Demonstrates a real passion for providing great customer service
• Previous experience of working in a supervisory position within a warehouse that deals with high volume product lines would be advantageous
• Honest disposition required
Additional Investor Responsibilities

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here .

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Job Type: Full-timeLocation Detail: Hessle, North Humberside, HU13 9PB

  • Warehouse Manager, TPS Hull

    1 week ago

    Hessle, HU13 9PB, United Kingdom Sytner Group Full time

    Role Profile To run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using denied TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that...

  • Service Advisor in Hull

    2 months ago

    Hessle, United Kingdom CV-Library Full time

    Automotive Service Advisor / Aftersales Advisor Hull £29,000 Salary - £35,000k OTE **Join a dynamic team in Hull and build a rewarding career in the automotive industry!** We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering...

  • Service Advisor in Hull

    6 months ago

    Hessle, United Kingdom C&B Recruitment Full time

    Automotive Service Advisor / Aftersales Advisor Hull£29,000 Salary - £35,000k OTE**Join a dynamic team in Hull and build a rewarding career in the automotive industry!**We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering exceptional...

  • Desktop Engineer

    2 days ago

    Hessle, United Kingdom William Jackson Food Group Full time

    Job Overview: We're looking for a skilled Desktop Engineer to join our team in Hull. As a key member of our IT department, you'll be responsible for providing technical support to colleagues across the company.Job Summary: The successful candidate will have experience in desktop support in a commercial or managed service desk role. They'll be responsible for...

  • Business Admin Apprentice

    6 months ago

    Hessle, United Kingdom Hull Business Training Centre Full time

    **We have a brilliant opportunity to join a large, growing Electrical - Mechanical engineering firm as a Business Admin Apprentice.**: As a Business Admin Apprentice, you will be responsible for answering calls, ordering stock, filling, scheduling appointments and so much more! **KEY RESPONSIBILITIES**: - Meet and greet (Clients/customers) - Answer all...

  • Service Manager

    4 weeks ago

    Hessle, United Kingdom Octane Recruitment Full time

    Service Manager Location: HullSalary: £45,000 + bonus (OTE 60k+)OC18983 We are currently recruiting for an experienced Service Manager for our client's main dealership in Hull. For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and reputable...

  • Warehouse Assistant

    5 months ago

    Hessle, United Kingdom MS3 Networks Limited Full time

    Are you working already in warehousing and looking for your next challenge? As a Warehouse Assistant, you will be responsible for assisting with various tasks relating to the efficient operation of our warehouse. Your primary responsibilities will include receiving and organising incoming shipments, maintaining inventory accuracy, preparing orders for...

  • Sales Professional

    1 month ago

    Hessle and Hill Top, United Kingdom Toyota Hull Full time

    Toyota Hull is seeking a Sales Professional to join their team based in Hull. The ideal candidate will have a proven track record of delivering customer excellence and hitting core KPI's. Sales experience within the motor trade is preferred but not essential for the right candidate.Your role will be to help find our customers their ideal vehicle, provide a...

  • Senior Financial Planner in Hull

    3 days ago

    Hessle and Hill Top, United Kingdom MI Search Full time

    MI Search is seeking an experienced Senior Financial Planner to join its team in the Hull area.About the RoleThis national financial planning and investment management firm with a substantial portfolio of clients is looking for a skilled professional to manage existing client relationships, develop new business opportunities, and provide exceptional customer...

  • Service Manager

    4 weeks ago

    Hessle, United Kingdom Octane Recruitment Careers Full time

    Service Manager Location: HullSalary: £45,000 + bonus (OTE 60k+) OC18983We are currently recruiting for an experienced Service Manager for our client's main dealership in Hull.For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and reputable...

  • Lunchtime Supervisor

    2 months ago

    Hessle, United Kingdom Vision for Education - Hull Full time

    Lunchtime Supervisor/ Midday SupervisorPart-time adhoc work (term time only) - Regular Schools in HullVision for Education are looking to appoint a Lunchtime Supervisor to join our organisation on a casual as and when required basis. If successful, you will be assigned to a handful of schools in the local area to support their lunchtime cover.The RoleThe...

  • Purchasing Manager

    3 weeks ago

    Hessle, United Kingdom Consortium Professional Recruitment Full time

    Consortium are pleased to be representing a leading, innovative manufacturing company who are investing heavily in growth. Based in East Yorkshire and a good commutable distance from Hull, the company is looking to recruit a Purchasing Manager to join their well-established Operations department.About the Role: The Purchasing Manager will be responsible for...

  • Insurance Team Lead

    4 weeks ago

    Hessle and Hill Top, United Kingdom GB001 Marsh Ltd Full time

    Company Overview:GB001 Marsh Ltd is a leading insurance brokerage firm with a strong presence in the Hull office. We are committed to providing exceptional service to our clients and fostering a collaborative work environment.Job Description:We are seeking an experienced Insurance Team Lead to join our Hull office. As a key member of our team, you will be...

  • Service Manager

    2 months ago

    Hessle, United Kingdom Octane Recruitment Full time

    Service Manager Location: HullSalary: £45,000 + bonus (OTE 60k+) OC18983We are currently recruiting for an experienced Service Manager for our client's main dealership in Hull.For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and reputable...

  • Service Manager

    2 months ago

    Hessle, United Kingdom CV-Library Full time

    Service Manager Location: Hull Salary: £45,000 + bonus (OTE 60k+) OC18983 We are currently recruiting for an experienced Service Manager for our client's main dealership in Hull. For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a...

  • Service Advisor

    5 months ago

    Hessle, United Kingdom Hatfields Jaguar Land Rover Hull Full time

    **Service Advisor** **Hatfield - Jaguar Land Rover Hull** **£29,000.00 with a £6,000.00 Bonus Opportunity** Monday - Friday Rota between 08:00 - 18:00 (45 hours per week) - Competitive Salary - 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service. - Bonus scheme - Contributory workplace pension scheme - Career progression...

  • Service Manager

    2 months ago

    Hessle, United Kingdom Rubber Duck Cars Full time £45,000 - £60,000

    Job Title: Service ManagerLocation: Hull, HU13 0ABSalary: Up to £45k basic per year £60k OTEAre you an experienced Service Manager looking to elevate your career to new heights? Our prestigious main dealership in Hull is seeking a dedicated and skilled professional to join their team. This role offers a competitive basic salary of £45,000 per annum, with...

  • Service Manager

    2 months ago

    Hessle, United Kingdom Rubber Duck Cars Full time

    Job Title: Service ManagerLocation: Hull, HU13 0ABSalary: Up to £45k basic per year £60k OTEAre you an experienced Service Manager looking to elevate your career to new heights? Our prestigious main dealership in Hull is seeking a dedicated and skilled professional to join their team. This role offers a competitive basic salary of £45,000 per annum, with...

  • Service Manager

    2 weeks ago

    hessle, United Kingdom Octane Recruitment Full time

    Service ManagerLocation: HullSalary: £45,000 + bonus (OTE 60k+) OC18983We are currently recruiting for an experienced Service Manager for our client's main dealership in Hull.For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and reputable...

  • Hull Maintenance Technician

    7 days ago

    Hessle and Hill Top, United Kingdom EG Group Full time

    Company OverviewWe are Cooplands, a well-established company with 62 retail sites in Hull, Lincolnshire, and Leeds. Our Maintenance team is highly skilled and dedicated to providing exceptional support.Salary: £28,000 - £29,000 per annum, based on experience.Job Description:The successful candidate will be responsible for performing plumbing and general...