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Housing Concierge

2 months ago

exeter, United Kingdom Home Group Limited Full time

Supported Housing Concierge

Exeter - ETAAS (Exeter Temporary Accommodation and Assessment Service)

Permanent, Full time (37.5 hpw) rota working.

Pay £12 per hour (Salary £23,464 per annum) andgreat benefits including Health Cash Plan

Home, a place where you belong

At ETAAS we always keep the customer at the heart of what we do, your observational skills and knowledge of our customers will help inform planned and unplanned support to enable our customers to maintain their temporary accommodation. Feel safe, valued and secure in their temporary homes.

Were looking for a Supported Housing Concierge to join our growing team. Here at Homegroup we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift as a Housing Concierge

  • If you want a quiet and calm role, then this is not the job for you
  • There is so much more involved than just being, stuck in an office monitoring CCTV or patrolling the premises.
  • The first line of support for our customers when our wider team or their own support network arent around to help
  • Youll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
  • Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services and at times be a listening ear.
  • Finally, youll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, were in the top ten for Great Places to Work in the UK

You bring

  • Calm under pressure with great communication skills
  • You get a kick out of supporting the most vulnerable in society (maybe youve worked in publicservice, or the military). Youknow whats required to look after the public and our customers too.
  • Youre sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
  • You recognise when things are about to go wrong and are confident intervening in a sensitive way.
  • A team player with the confidence to work alone. Dont worry youll have the full back up of our wider team including our out of hours emergency support team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team

Youll join Calvin our service manager, who joined Homegroup as a night Support Coordinator developing his skills, moving to a Day Support Coordinator role and now is managing the service after a completing a secondment as part of our Grow Our Own at another service. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support, with a firm belief in housing first.

You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation. Joining Lee who is new to Home Group but has a wealth of life experience and knowledge, Khloe who joined us as a concierge and has excelled and developed her skills has progressed to a Support Coordinator role within the same service. Tracey our Housing Management Coordinator has worked within two different projects and areas of the business moving from a specialist mental health support role to being an integral part of our service.

Job details

  • Working on a 2 week (rolling) rota between the hours of 07:00 and 19:30.
  • Although youll work days this is not a lone working setting we operate double cover at all times. We do get together regularly [in the daytime and occasionally evenings] for training and team meetings.
  • Able to use technology to monitor CCTV, update customer records, complete on line learning and collaborate with colleagues.
  • Youll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.Together we make Home Group a great place to work

Whats in it for you?

  • 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your ca reer, you can grow with us
  • Colleagues really matters to us, thats why were the10^thBest place in the UK for Wellbeing. Ourtools and support help you when you need them.
  • Learn more aboutourbenefitson our website.

Find out more

ClickAPPLY NOWto see ourHousing Concierge job description,find out aboutusand forhelp to apply.Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process at


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