Customer Experience Advisor

5 days ago

newcastleupontyne tyne and wear, United Kingdom LeoVegas UK Limited Full time

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.

Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us

YOU WILL BE RESPONSIBLE FOR:

  • Clear and concise communication to our customers via live chat, email and phone.
  • Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
  • Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

  • An ability to work independently while contributing to the wider team and our culture
  • Fluent in Dutch
  • Enthusiasm and be a self-motivated team player
  • Excellent oral and written communication skills
  • Strong organisational and time management abilities
  • Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience

WHO ARE WE?

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. Were a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

BENEFITS

  • A culture and working environment that will allow you reach your full potential.
  • Hybrid working policy plus the opportunity to Work From any eligible country for 4 weeks in each year.
  • 28 days holiday a year, plus (8) public and bank holidays in England.
  • Matched pension contributions up to 6% employee, 6% employer.
  • BUPA private healthcare insurance with pre-existing medical conditions included and a cash-back plan towards the cost of routine dental and other treatments.
  • An unrivalled Family Leave Policy.
  • An unrivalled office environment with free parking and an abundance of drinks and snacks including breakfast each Monday and lunch each Friday (were feeders, sorry diets)
  • Regular team and office socials during the day and after work.
  • Employee referral programme - earn between £750 - £1500 when you refer a friend to come and work for us
  • Theres more Upon successful completion of your probation.
  • £250 a year Health and Wellbeing allowance.
  • Cycle to work scheme.

JOIN US

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We dont wait around for things to happen, we pounce and make it happen

Would you be a good fit for the Leo Pride - give us a roar

JBRP1_UKTJ

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