Product Support Engineer

2 weeks ago

liverpool, United Kingdom Clarke Energy Full time

Our Company:

Clarke Energy is an award-winning, multinational specialist in the engineering, installation, and maintenance of sustainable energy solutions for both front and behind-meter applications. Renowned for our high-quality schemes, we are committed to supporting the global net-zero transition.

Our culture is founded on integrity and high ethical standards. As the largest authorised distributor and service provider for INNIO’s hydrogen-ready reciprocating engines across 29 territories, we offer unparalleled expertise and support.

Our comprehensive solutions are strengthened by in-house design engineering, EPC (Engineering, Procurement, and Construction) project management, and market-leading 24/7 after-sales support, ensuring the reliability and efficiency of our projects.

About the role:

Clarke Energy is seeking a skilled Product Support Engineer (MWM Focused) to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.

As a Product Support Engineer at Clarke Energy, you will provide technical expertise and support to our Service Department. You will be responsible for attending customer sites, diagnosing product issues, conducting root cause analysis, and delivering clear, detailed engineering reports.

The Benefits:

  • Competitive salary.
  • Vehicle (pickup).
  • 25 days holidays (Enhanced holiday entitlement based on length of service).
  • Holiday buy and sell scheme.
  • Company pension scheme.
  • Health care cash plan.
  • Life Assurance.
  • Employee Assistance programme.
  • Hybrid working.
  • Reward and Recognition scheme.
  • Development and investment in our employees through ongoing training and continual improvement.


Role & Responsibilities:

What You'll Do:

  • Technical Expertise: Diagnose, analyse, and resolve product issues across customer sites, with a focus on the developing MWM portfolio.
  • Root Cause Analysis: Conduct in-depth investigations, gathering data and performing root cause analysis to ensure robust solutions.
  • Proactive Maintenance: Recommend and implement best practices for maintaining peak product performance.
  • Reporting: Deliver clear and concise technical reports, documenting findings and offering actionable recommendations.
  • Collaboration: Work closely with our Service Department, using knowledge and skills for best practice on a developing department.
  • Global Reach: Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.

What We’re Looking For:

Essential Skills & Qualifications:

  • Engineering qualification/Apprenticeship.
  • 5+ years of field service or commissioning experience with MWM products.
  • Strong technical analysis and root cause analysis expertise.
  • Advanced Excel, Power BI, and Microsoft Office skills.
  • Clean UK driving license (category B).
  • Excellent communication skills, both verbal and written.

Desirable:

  • BEng (Hons) degree or equivalent.
  • Experience in technical support roles, report writing, and problem-solving.
  • Customer relationship management experience.

Personal Attributes:

  • Strong relationship-building skills with a solution-focused mindset
  • Highly organised with excellent attention to detail
  • Ability to meet deadlines and work under pressure
  • Willingness to travel on short notice

Join us at Clarke Energy and help power a more sustainable future ⚙️

If you are looking for a career with a growing and exciting company that truly believes its people are at the heart of its success, Clarke Energy is the place for you. With opportunities spanning 27 different locations across the world, the possibilities are endless.

People truly are our power, and we foster a positive working environment in which everyone is encouraged to thrive. As we continue to grow, so do our opportunities. We are always looking to add to our teams and continue to build our Clarke Energy family. What are you waiting for?

Feel free to apply via LinkedIn, directly through our website or contact ,com

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