Product Support Engineer

3 weeks ago

Liverpool, Liverpool, United Kingdom Clarke Energy Full time
About the Role

Clarke Energy is seeking a skilled Product Support Engineer (MWM Focused) to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.

As a Product Support Engineer at Clarke Energy, you will provide technical expertise and support to our Service Department. You will be responsible for attending customer sites, diagnosing product issues, conducting root cause analysis, and delivering clear, detailed engineering reports.

The Benefits
  • Competitive salary.
  • Enhanced holiday entitlement based on length of service.
  • Holiday buy and sell scheme.
  • Company pension scheme.
  • Health care cash plan.
  • Life Assurance.
  • Employee Assistance programme.
  • Hybrid working.
  • Reward and Recognition scheme.
  • Development and investment in our employees through ongoing training and continual improvement.
Key Responsibilities
  • Conduct in-depth investigations, gathering data and performing root cause analysis to ensure robust solutions.
  • Recommend and implement best practices for maintaining peak product performance.
  • Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.
Requirements
  • Engineering qualification/Apprenticeship.
  • 5+ years of field service or commissioning experience with MWM products.
  • Strong technical analysis and root cause analysis expertise.
  • Advanced Excel, Power BI, and Microsoft Office skills.
  • Clean UK driving license (category B).
  • Experience in technical support roles, report writing, and problem-solving.
  • Customer relationship management experience.
Personal Attributes
  • Strong relationship-building skills with a solution-focused mindset
  • Highly organised with excellent attention to detail
  • Ability to meet deadlines and work under pressure
  • Willingness to travel on short notice

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