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Clarke Energy is seeking a skilled Product Support Engineer to join our Service Department. This is a dynamic role where you will provide vital technical expertise, support field operations, and help drive excellence in our product performance.
As a Product Support Engineer at Clarke Energy, you will provide technical expertise and support to our Service Department. You will be responsible for attending customer sites, diagnosing product issues, conducting root cause analysis, and delivering clear, detailed engineering reports.
Key Responsibilities- Technical Expertise: Diagnose, analyse, and resolve product issues across customer sites, with a focus on the developing MWM portfolio.
- Root Cause Analysis: Conduct in-depth investigations, gathering data and performing root cause analysis to ensure robust solutions.
- Proactive Maintenance: Recommend and implement best practices for maintaining peak product performance.
- Reporting: Deliver clear and concise technical reports, documenting findings and offering actionable recommendations.
- Collaboration: Work closely with our Service Department, using knowledge and skills for best practice on a developing department.
- Global Reach: Travel to sites across the UK and occasionally overseas, providing on-the-ground support when needed.
- Engineering Qualification: Engineering qualification or apprenticeship.
- Field Service Experience: 5+ years of field service or commissioning experience with MWM products.
- Technical Analysis: Strong technical analysis and root cause analysis expertise.
- Software Skills: Advanced Excel, Power BI, and Microsoft Office skills.
- Driving License: Clean UK driving license (category B).
- Communication Skills: Excellent communication skills, both verbal and written.
